Store supervisor

JobSpace; Auckland; On-site; NZD 39,000 - 44,000; Full time

Job summary

Jora New Zealand is looking for a Store Supervisor to oversee daily operations of a packaged food retail store. You will supervise staff, coordinate rosters, monitor performance, and ensure excellent customer service while handling inquiries and feedback from customers.

The role requires at least three years of relevant experience, strong stock management skills, and a focus on food safety and regulatory compliance to maintain a safe, well-organized store environment.

Qualifications

• Three years of relevant work experience.
• Strong customer service and communication skills.
• Experience supervising store staff.
• Knowledge of stock management and merchandising.

Responsibilities

• Oversee day-to-day operations of the packaged food retail store.
• Supervise store staff, coordinate rosters and monitor performance.
• Provide excellent customer service and handle inquiries, complaints and feedback.
• Monitor stock levels and coordinate replenishment.
• Ensure food safety, hygiene, and regulatory compliance.

Skills

Customer service

Staff supervision

Stock management

Food safety basics

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

$28-32 hourly rate depending on experiences

At lease 30 hours per week

Requirement: at least three years of relevant work experience

Job duties: Key Duties and Responsibilities

• Oversee the day-to-day operations of the packaged food retail store, ensuring smooth and efficient business operations.
• Supervise, coordinate and support store employees, including allocating duties, preparing staff rosters and monitoring staff performance.
• Provide excellent customer service and handle customer enquiries, complaints and feedback professionally.
• Monitor stock levels, arrange stock replenishment and coordinate receiving, checking, storing and displaying packaged food products.
• Maintain appropriate stock rotation and ensure products are correctly labelled, displayed and within their use-by or best-before dates.
• Monitor inventory, conduct regular stocktakes and investigate stock discrepancies, wastage and damaged goods.
• Place orders with suppliers and liaise with suppliers regarding product availability, deliveries, pricing and quality issues.
• Monitor daily sales, cash handling, EFTPOS transactions and store financial procedures.
• Prepare and maintain daily operational records, sales reports, stock records and other store documentation.
• Ensure the store complies with food safety, hygiene, health and safety, and other applicable regulatory requirements.
• Maintain a clean, safe and well-organised retail environment, including appropriate storage and display of food products.
• Coordinate product displays, promotions, pricing and merchandising activities to maximise sales and improve the customer shopping experience.
• Monitor store sales and operating performance and implement measures to improve efficiency, customer service and profitability.
• Train new employees in store procedures, customer service, product knowledge, food safety and workplace requirements.
• Open and close the store and ensure appropriate security, cash-handling and closing procedures are followed.
• Communicate with the business owner or senior management regarding store performance, staffing, stock requirements, operational issues and business improvement opportunities.
• Ensure staff follow company policies, procedures and operational standards at all times