Retail Store Manager

WhatJobs?; Wellington; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Supportive team environment

Competitive remuneration

Job summary

ASHHURST DISCOUNTER AND NZ POST is seeking an experienced Retail Store Manager to lead our store, drive sales and deliver outstanding service. You will engage customers, manage staff, handle budgets, and ensure smooth daily operations.

Successful candidates will have 2+ years in retail management or a Level 5 qualification, with a minimum 30 hours per week. Competitive remuneration and ongoing training offered.

Qualifications

• At least 02 years of relevant work experience OR at least a level 5 relevant qualification.
• Minimum 30 hours guaranteed per week.

Responsibilities

• Plan and coordinate overall store operations for smooth day-to-day function.
• Develop and execute marketing strategies to promote products and drive sales.
• Cash handling and operating the cash register.
• Deliver exceptional customer service and resolve inquiries or complaints.
• Monitor budgets and prepare financial reports as needed.
• Ensure staff adhere to company standards and policies.
• Maintain a clean, hygienic work environment at all times.
• Manage stock levels, ordering, receiving and inventory control.
• Supervise, train, and motivate staff for productivity.
• Oversee cash handling, POS transactions and daily financial reporting.
• Create staff rosters and ensure adequate coverage.
• Perform administrative duties as required.
• Develop sales strategies to meet revenue targets.
• Manage product mix to align with customer demand.
• Open and close store on time; ensure regulatory compliance.

Skills

Retail management

Stock control

Customer service

Budget analysis

OH&S knowledge

Communication under pressure

Education

Level 5 relevant qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

ASHHURST DISCOUNTER AND NZ POST is seeking an experienced Retail Store Manager, you will serve as the face of our store, taking the lead in customer engagement, staff management and delivering an outstanding retail experience. You will play a key role in driving sales performance and maximisingstore profitability.To succeed in this role, you must demonstrate strong interpersonal andcommunication skills, along with the ability to multitask efficiently and remain composedunder pressure.

Requirement for the role:

• At least 02 years of relevant work experience OR at least a level 5 relevant qualification.
• Minimum 30 hours guaranteed per week

Key tasks and responsibilities will include but not limited to:

• Plan and coordinate the overall operations of the store, ensuring smooth day-today functioning.
• Develop and execute marketing strategies to promote products, attract customers,and drive sales. Manage store promotions, advertising, and communityengagement.
• Cash handling and operating the cash register
• Deliver exceptional customer service and handle customer inquiries, feedback, or complaints professionally.
• Monitor and manage budgets, ensuring financial goals are achieved, and preparefinancial reports as needed.
• Ensuring that staff conduct themselves according to the company standards andpolicy.
• Always maintaining a clean and hygiene work environment at all times
  Communicate with customers to receive feedback and manage complaints.
• Implementation of store initiatives.
• Manage stock levels, including ordering, receiving, and inventory control tominimize wastage and maintain availability.
• Supervise, train, and motivate staff, fostering a positive and productive workenvironment.
• Oversee cash handling, POS transactions, and daily financial reporting to ensureaccuracy and proper record-keeping. Ensure the store operates within budget andprofitability targets.
• Creating staff rosters and making sure that the store has the required number ofstaff for smooth and efficient running of the store at all times.
• Perform administrative duties as required by the owner
• Develop and implement sales strategies to meet store revenue and profitabilitytargets.
• Manage the store’s product mix, ensuring a variety that aligns with customer.
• Demand and maximizes sales opportunities.
• Open and close the store on time as required
• Ensure compliance with health, safety, and regulatory requirements within theretail environment.

Skills & Attributes:

• Proven experience or sound knowledge in retail management or a similar role
• Strong understanding of stock control, purchasing processes, and pricingstrategies
• Excellent customer service skills, with the ability to handle complaints and offer effective solutions.
• Ability to analyse financial data, manage budgets, and implement correctiveactions as needed
• Solid understanding of Occupational Health and Safety (OHS) standards
• Strong communication skills and the ability to perform effectively under pressure

What We Offer

• Minimum 30-35 hours per week.
• Competitive remuneration based on skills and experience.
• Ongoing training and development opportunities.
• Supportive team environment.
• Opportunities for career progression.