Store Manager - Sylvia Park

LVMH Group; Auckland; Hybrid; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Gratis products

Store discounts

Bonus program and incentives/commision

Career development

Job summary

Sephora in Auckland seeks a Store Manager to lead the team in delivering exceptional client service and a compelling in-store experience. You will set sales strategies, manage store operations and uphold LVMH standards across the brand.

As a hands-on leader, you will coach staff, drive profitability, monitor KPIs, and cultivate a strong, inclusive culture that motivates teams to exceed targets while embodying Sephora’s values.

Qualifications

• Proven experience leading a retail team.
• Ability to analyse sales data and KPIs to drive action plans.
• Strong customer service orientation in a luxury beauty environment.

Responsibilities

• Create amazing customer experiences that build brand loyalty.
• Develop sales and budget strategies; manage store P&L and forecast sales.
• Oversee day-to-day store operations to ensure profitability and brand standards.
• Foster a positive culture, coach and develop store talent, and attract top performers.
• Monitor KPIs to drive performance and strategic store initiatives.

Skills

Leadership

Customer service

Sales analytics

People management

Tools

POS systems

Job description

At Sephora, westand together and we stand for something more. As our StoreManageryou’llbea key team member who inspires, leads by example, and makeslife a little more beautiful for our clientsandteam members.Every day will bring new and exciting challengesso get ready to think creatively, work strategically, and continuously explore to lead your store to success. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

• CreatingAmazing Customer Experience.Lead your team to provide customers with meaningful in-store experiences that build brand loyalty. Use Sephora toolsand datato measureKPIs andpropose action plans to elevate customer experience.
• DevelopingSalesandBudget Strategies.Manage the P&L for your store. Maximize sales and profitability byidentifying, analysing,and forecasting sales or issues.
• ManagingDay-to-Day Store Operations.Driveoperational initiativesandensureprofitability and efficiency of your store.Ensure the storerepresentsourbrand and culture, using our policies, values, and best practices as your guide.
• EnhancingOur Culture.Maintaina strong and positive culture where everyone isvalued,recognized, and enabled to succeed throughfeedback and career development, coaching, learning, and recognition.You’llalsomonitor KPIs andhelp attract, recruit, anddevelopstore talent.
• MaintainingResults.We love to keep an eye on the KPIs that drive our business.Core metrics help us measure performance, improve, and achieve our vision of being the most loved beauty community.

We would love to hear from you if:

• You’repassionate aboutexcellent client service and experiential retail
• You haveexcellentorganizational, analytical,andbusiness managementskills
• You’rea hands-on leader who loves being on the sales floor tomotivate, coach,and helpour team memberssucceed
• Youhave a knack forattracting,identifying, and inspiringtalented employees
• You have strong emotional intelligence,communication skills, and the abilityto influenceteam membersat all levels
• Youenjoya flexible work scheduleande r are able towork weekends, before/after store hours,and evenings

While at Sephora,you’llenjoy…

• The people.You will be surrounded by some of the most talented, supportive, and kind leaders and teams – peopleyou can be proud to work with.
• The product.You will get your hands on some amazing gratis and store discounts.
• The salary package.Competitive salary, annual salary review, bonusprogramand incentives/commission.
• Theculture.As a leading beauty retailer, backed by the LVMH luxury brand, our reach isbroadand our impact is global. Yet there’s always room to explore.It’sin our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty.You can unleash yourcreativity, becausewe’vegotdisruptivespirit. You can learn andevolve, becausewe empower you tobeyour best. You can beyourself, becauseyou are what sets us apart.This,is the futureof beauty. Reimagine your future,atSephora.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.