Department Manager- Part time

LVMH Group; Auckland; On-site; NZD 65,000 - 75,000; Full time

Benefits offered by this job

Store discounts

Staff training & development

Sephora University Digital access

Job summary

Sephora in Auckland seeks a Department Manager (Senior Beauty Advisor) to supervise daily store operations and lead a team of supervisors, the Assistant Store Manager, and the Store Manager. You will help achieve KPI targets and deliver an unbeatable client experience, thinking creatively and strategically to shape the future of beauty.

The role requires previous management experience in fast-paced retail, strong emotional intelligence, and the ability to coach and influence teams while

Qualifications

• Experience supervising a team in a fast-paced retail environment.
• Strong emotional intelligence, communication skills, and ability to influence team members.

Responsibilities

• Act as an extension to store management to coach and give feedback.
• Promote high level of customer service and recommend products after understanding customer needs.
• Escalation point for client and cast member matters; make store operations decisions during core hours.
• Hold team briefings and support Store Manager and ASM to achieve KPIs and targets.
• Work on a rostered basis including weekends, early starts and late finishes.

Skills

Management experience

Emotional intelligence

Communication skills

Leadership by example

Sales targets

Tools

Microsoft Office Suite

Job description

At Sephora,we reimagine beauty, discover new brands, and influence positive changeevery day. Having fearless leaders for our retail business in placeis a big part of that.As our Department Manager (Senior Beauty Advisor), you'll provide day-to-day supervisory oversight of the store’s operations as well as work closely with your team of fellow supervisors, the Assistant Store Manager and the Store Manager. You’ll also play a key role in achieving store KPI’s as well as delivering an unbeatable client experience. Get ready to think creatively, work strategically, andmake your mark at a leading global retailer.

• Acting as an extension to the store management team to manage team performance through regular coaching and feedback
• Promoting a high level of customer service and recommending suitable products to them after undertaking a comprehensive understanding of their needs.
• Serving as an escalation point for clients and cast member matters and confidently make store operation decisions during core hours.
• Holding team briefings
• Supporting the SM & ASM to achieve store KPIs and targets
• Working on a rostered basis including weekends, early starts and late finishes

We would love to hear from you if you:

• Have previous management experience in a fast paced, high volume retail sales environment
• Have strong emotional intelligence,communicationskills, and the abilityto influenceteam membersat alllevels by leading by example
• Have a history of exceeding sales targets and KPI’s
• Are proficient in using the Microsoft Office Suite.

What's in it for you

• The people.You will be surrounded by some of the most talented, supportive, and kind leaders and teams – peopleyou can be proud to work with.
• The product. You will get your hands on some amazing gratis and store discounts.
• Thelearning.We invest in training for ourleaders and team members. Notjust product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.You will have access to Sephora University Digital (online learning platform) as well as personal interactions with influential guest speakers.
• Theculture.As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there's always room to explore. It's in our DNA to innovate and,atSephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty.You can unleash your creativity, because we've gotdisruptivespirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.This,is thefutureofbeauty. Reimagine your future, at Sephora.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.