Store Manager – Pets, People & Impact

Petstock Group; Gisborne; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder mental health & wellbeing

Extra paid leave

Parental leave

Wellness discounts

Workplace Banking

Community foundation

Job summary

Petstock Gisborne is seeking a Store Manager to lead a passionate team in delivering world-class customer service. You will mentor staff, coach selling skills, manage stock integrity, and uphold safety standards while promoting a welcoming, inclusive store culture.

You’ll drive sales, recruit and onboard new team members, and collaborate with local marketing and community initiatives. A proven retail leadership background and dedication to pets and people are essential.

Qualifications

• Proven track record in leading a retail store team.
• Demonstrated ability to achieve and exceed sales targets.
• Strong leadership to build a high-performing team and positive culture.
• Ability to prioritise and manage conflicting tasks while maintaining quality.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach team to develop knowledge, skills and customer service excellence.
• Deliver an exceptional customer experience at all touchpoints.
• Foster a safe work environment and implement safety practices.
• Recruit, onboard and induct new team members.

Skills

Store leadership

Sales target achievement

Team motivation

Customer service

Job description

Petstock Gisborne is seeking a Store Manager to lead a passionate team in delivering world-class customer service. You will mentor staff, coach selling skills, manage stock integrity, and uphold safety standards while promoting a welcoming, inclusive store culture.

You’ll drive sales, recruit and onboard new team members, and collaborate with local marketing and community initiatives. A proven retail leadership background and dedication to pets and people are essential.