New-Store Retail Manager: Lead Launch & Customer Excellence

Petstock Group; Wānaka; On-site; NZD 85,000 - 110,000; Full time

Job summary

Petstock Wanaka is opening a brand-new store and seeks an inspiring Store Manager to lead the journey from day one. You will build a high-performing team, shape culture, and deliver exceptional customer experiences in a bustling Wanaka environment.

You will lead operations from launch, recruit and onboard staff, ensure health and safety standards, and drive sales while fostering strong community connections. This is a chance to create a standout pet-care destination.

Qualifications

• Previous retail leadership experience is required.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership to develop, motivate and inspire teams.
• Ability to build a positive, customer-focused store culture.
• Excellent organisational skills and ability to manage priorities.
• Experience driving safe Work Health & Safety practices.

Responsibilities

• Lead, coach, and inspire the store team to deliver exceptional customer service.
• Recruit, onboard, and develop team members for long-term success.
• Drive sales performance and achieve business objectives for the new store.
• Manage stock, stock integrity, and inventory processes.
• Support local marketing initiatives and community partnerships.

Skills

Retail leadership

Sales targets

Team development

Customer experience

Organisational skills

Health & Safety

Job description

Petstock Wanaka is opening a brand-new store and seeks an inspiring Store Manager to lead the journey from day one. You will build a high-performing team, shape culture, and deliver exceptional customer experiences in a bustling Wanaka environment.

You will lead operations from launch, recruit and onboard staff, ensure health and safety standards, and drive sales while fostering strong community connections. This is a chance to create a standout pet-care destination.