Retail Store Manager | Gisborne

Petstock Group; Gisborne; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder mental health & wellbeing

Extra paid leave

Parental leave

Wellness discounts

Workplace Banking

Community foundation

Job summary

Petstock Gisborne is seeking a Store Manager to lead a passionate team in delivering world-class customer service. You will mentor staff, coach selling skills, manage stock integrity, and uphold safety standards while promoting a welcoming, inclusive store culture.

You’ll drive sales, recruit and onboard new team members, and collaborate with local marketing and community initiatives. A proven retail leadership background and dedication to pets and people are essential.

Qualifications

• Proven track record in leading a retail store team.
• Demonstrated ability to achieve and exceed sales targets.
• Strong leadership to build a high-performing team and positive culture.
• Ability to prioritise and manage conflicting tasks while maintaining quality.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach team to develop knowledge, skills and customer service excellence.
• Deliver an exceptional customer experience at all touchpoints.
• Foster a safe work environment and implement safety practices.
• Recruit, onboard and induct new team members.

Skills

Store leadership

Sales target achievement

Team motivation

Customer service

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

• Award-winning programs that support career growth, with a new leadership development program underway
• Team member, family & pet benefits across Petstock Group & Woolworths Group
• Free access to mental health, financial & wellbeing support services

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Store Manager at Petstock and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practicesEstablished business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.