Store Manager | Grocery Leader & Customer Champion

Cotton On Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Auckland City Rangam Retail Limited in New Lynn, Auckland, is seeking a Store Manager to run a busy Indian grocery store. You will be responsible for daily operations, inventory control, customer service leadership and ensuring health and safety standards.

Leading a team, you will set performance expectations, manage purchasing, pricing, promotions and store budgets, and drive profitability while maintaining exceptional service and store presentation.

Responsibilities

• Overseeing and coordinating the complete day-to-day operations of the store to ensure smooth and efficient functioning.
• Managing inventory and stock levels, ensuring stock control, timely reordering, and optimal product mix.
• Upholding high standards of customer service, resolving complex queries, handling complaints, and ensuring customer satisfaction.
• Leading and mentoring a team, including hiring, onboarding, scheduling and training.
• Establish clear performance expectations and KPIs for the team, providing regular feedback, coaching and fostering a culture of accountability and excellence.
• Formulating and implementing purchasing, pricing and marketing strategies to promote the store's foods and services and maximize sales.
• Managing store budgets and financial operations, including tracking sales performance, analyzing reports, controlling costs, and maximizing profitability.
• Maintaining accurate records of inventory, payroll and financial transactions.
• Ensuring full compliance with occupational health and safety standards, employment law, and internal policies and procedures.
• Implementing effective visual merchandising and coordinating in-store promotions, advertising campaigns and seasonal displays.

Job description

Auckland City Rangam Retail Limited in New Lynn, Auckland, is seeking a Store Manager to run a busy Indian grocery store. You will be responsible for daily operations, inventory control, customer service leadership and ensuring health and safety standards.

Leading a team, you will set performance expectations, manage purchasing, pricing, promotions and store budgets, and drive profitability while maintaining exceptional service and store presentation.