Store Experience Lead: Optimize Teams & Service

Woolworths Group; Reikorangi; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder confidential support

Career development opportunities

Job summary

Woolworths Group NZ is seeking a dynamic individual to optimise store-wide scheduling and lead workforce planning to meet service and budget targets. You will plan training programs, cover compliance, and support store leadership as Acting Store Manager on scheduled shifts.

The role emphasizes data-driven decisions, strong communication, and collaboration across teams to deliver exceptional customer experiences and efficient operations.

Qualifications

• Problem-solving and critical thinking essential.
• Ability to build relationships with colleagues and stakeholders.
• Leads teams, delegates, coaches, and motivates.
• Clear and effective communication of tasks and expectations.
• Interprets data to drive action and ensure timely delivery.

Responsibilities

• Manage and optimise store-wide team scheduling to maximise service, align with budgets, and adhere to rostering principles.
• Plan and oversee comprehensive training for the team, covering multi-skilling and compliance.
• Conduct strategic workforce planning for future labor needs including annual leave, succession, and certifications.
• Review weekly payroll for accuracy and resolve escalated process-related issues.
• Provide store leadership support by acting as the Acting Store Manager on scheduled shifts and fostering team collaboration.

Skills

Problem-solving

Collaborative partnerships

Effective team leadership

Communication

Data-driven

Weekend shifts commitment

Job description

Woolworths Group NZ is seeking a dynamic individual to optimise store-wide scheduling and lead workforce planning to meet service and budget targets. You will plan training programs, cover compliance, and support store leadership as Acting Store Manager on scheduled shifts.

The role emphasizes data-driven decisions, strong communication, and collaboration across teams to deliver exceptional customer experiences and efficient operations.