Storage Centre Manager Auckland CBD

Kennards Self Storage; Auckland; On-site; NZD 65,000 - 79,000; Full time

Benefits offered by this job

KiwiSaver

Bonus up to $14,040

Job summary

Kennards Self Storage is seeking a Storage Centre Manager for our Auckland CBD facility. You will lead daily operations, drive sales, manage customer interactions and ensure high security and maintenance standards.

The role combines customer service, supervision and financial administration, with responsibility for budgets and reporting. A proactive, independent leader will thrive in this environment.

Qualifications

• Previous management or supervisory experience.
• Strong customer service and communication skills.
• Experience managing day-to-day operations and taking ownership of outcomes.
• Strong organisational and administrative skills with attention to detail.
• Ability to learn and use business management systems.

Responsibilities

• Lead day-to-day operation of the Auckland CBD storage facility.
• Manage customer enquiries and convert into storage customers.
• Oversee rental accounts, payments, refunds and financial reporting.
• Maintain security, records, and documentation to ensure compliance.
• Coordinate repairs, maintenance and contractor work as required.
• Support sales of ancillary products and stock control.
• Lead and develop centre team with the Assistant Manager.

Skills

Management experience

Customer service

Operations management

Team leadership

Budgeting

Communication

Problem solving

Financial administration

Independent work

Job description

Opportunity to join large NZ Self Storage operator

Storage Centre Manager – Auckland CBD

Kennards Self Storage | Auckland CBD

Full-time | Permanent | 37.5 hours per week

$72,000 per annum + KiwiSaver + performance-based bonus opportunity

What We Offer

• Performance-based bonus opportunity of up to $14,040
• A varied and rewarding management role
• The opportunity to take ownership of a well-established storage facility
• Support from the wider Kennards Self Storage operations team
• Opportunities to develop your career within a growing organisation
• A customer-focused and supportive team environment

About Kennards Self Storage

At Kennards Self Storage, we are passionate about providing an exceptional experience for our customers and creating facilities that our teams can be proud of.

We are looking for an experienced and motivated Storage Centre Manager to lead the day-to-day operation of our Auckland CBD facility.

This is a varied role combining customer service, sales, team leadership, financial administration, facility operations, security and maintenance. You will take ownership of the centre and play an important role in delivering strong customer outcomes and business performance.

About The Role

Your Responsibilities Will Include

• Leading and delivering an exceptional customer experience, ensuring customers feel welcome, appreciated and respected.
• Managing customer enquiries, providing storage solutions and converting enquiries into storage customers.
• Overseeing the day-to-day operation of the storage facility and ensuring records and customer documentation are accurate and up to date.
• Managing rental accounts, following up outstanding payments and processing refunds in accordance with company procedures.
• Managing facility financial administration, including banking, reconciliations, accounts and regular reporting.
• Working with the Operations Manager on budgets, cash-flow forecasts, advertising and business development initiatives.
• Monitoring centre performance and preparing operational and financial reports.
• Maintaining a high standard of security across the facility, including regular security checks, access control and responding appropriately to security concerns or breaches.
• Ensuring the facility, storage units, office, customer areas, grounds, gates, fencing and other infrastructure are clean, safe and well maintained.
• Coordinating repairs, maintenance and contractors as required.
• Liaising with customers, suppliers, contractors and relevant local authorities where required.
• Supporting the sale of ancillary products and maintaining appropriate stock levels and records.
• Working collaboratively with the Assistant Manager and supporting the development and capability of the centre team.
• Ensuring company policies, procedures, health and safety requirements and operational standards are consistently followed.

About You

We are looking for someone who takes ownership, enjoys working with people and is comfortable balancing customer service with the operational and commercial responsibilities of managing a facility.

You Will Ideally Bring

• Previous experience in a management, supervisory or operational role. Strong customer service and communication skills.
• Experience managing day-to-day operations and taking ownership of outcomes.
• Strong organisational and administrative skills with excellent attention to detail.
• Sound computer skills and the ability to learn and use business management systems.
• Strong problem-solving and decision-making ability.
• The ability to manage financial administration, reporting and budgets.
• The ability to lead, support and develop team members.
• A proactive approach and the ability to work independently with minimal supervision.
• Experience in self-storage, facilities management, property, retail, hospitality or another customer-focused operational environment would be advantageous.
• A current NZ Class 1 driver's licence or equivalent is preferred.

Hours and roster

This is a full-time permanent position with 37.5 paid hours per week.

The Auckland CBD facility operates seven days a week, so the role works on a rotating fortnightly roster, including every second weekend.

Kennards Self Storage is an equal opportunity employer and welcomes applications from people with diverse backgrounds and experiences.