Centre Manager - Auckland

SCENTRE GROUP LIMITED; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Five days paid Life Leave

Four weeks annual leave (pro-rated)

18 weeks gender-neutral paid parental/

Free parking at Westfield destination

Job summary

Scentre Group owns 42 Westfield destinations across Australia and New Zealand, including a major Auckland asset. The Centre Manager will drive day-to-day success, lead a high-performing leadership team and deliver outstanding customer outcomes and commercial results.

You will manage budgets, safety and operations while building strong relationships with the community, government and retailers to grow traffic and dwell time. This role reports to NZ’s National Manager, Customer Experience.

Qualifications

• Senior leadership experience within retail, property, hospitality or a similarly customer-focused environment.
• Demonstrated success leading large, multidisciplinary teams and developing future leaders.
• Ability to connect the dots across the business, bringing together customer and commercial insights with an understanding of the local market.

Responsibilities

• Leading and developing a high-performing Centre Leadership Team, building capability, accountability, engagement and succession.
• Leading a customer-centric culture, putting the customer at the centre of decisions and using insights, NPS and advocacy drivers to shape centre priorities and the future customer experience.
• Leading the commercial performance of the centre, including P&L management, budgeting and capital planning, and identifying opportunities to improve performance and growth.
• Building strong relationships with community, government and external stakeholders, representing the Centre and strengthening its position within the local market.
• Influencing the centre’s product strategy, using customer, retailer and market insights to help shape future direction and growth opportunities.
• Owning the overall destination experience, ensuring high standards of presentation, operations, safety and customer experience across the centre.
• Providing strong leadership across risk, safety and incident management, including preparedness for and response to significant incidents and emergencies, and ensuring WHS and compliance obligations are met.

Skills

Senior leadership

Customer focus

Stakeholder management

Commercial acumen

Change leadership

Team development

Influencing skills

Communication

Job description

Your opportunity

As the Centre Manager, you will be accountable for the day-to-day success of a significant retail asset, bringing together retailers, partners and the local community to create a destination where customers choose to visit more often and stay longer. Reporting to the National Manager, Customer Experience, NZ, you will lead a high-performing Centre Leadership Team and drive strong strategic, commercial, customer and operational outcomes.

Success in this role is not defined by previous shopping centre experience. We are looking for an exceptional leader with transferable experience leading large teams, delivering outstanding customer outcomes, and driving commercial performance in complex environments.

Your key accountabilities will include:

• Leading and developing a high-performing Centre Leadership Team, building capability, accountability, engagement and succession.
• Leading a customer-centric culture, putting the customer at the centre of decisions and using insights, NPS and advocacy drivers to shape centre priorities and the future customer experience.
• Leading the commercial performance of the centre, including P&L management, budgeting and capital planning, and identifying opportunities to improve performance and growth.
• Building strong relationships with community, government and external stakeholders, representing the Centre and strengthening its position within the local market.
• Influencing the centre’s product strategy, using customer, retailer and market insights to help shape future direction and growth opportunities.
• Owning the overall destination experience, ensuring high standards of presentation, operations, safety and customer experience across the centre.
• Providing strong leadership across risk, safety and incident management, including preparedness for and response to significant incidents and emergencies, and ensuring WHS and compliance obligations are met.

This role is permanent full-time.

What will set you apart from the rest?

You are a visible and approachable leader who combines commercial acumen with a genuine passion for customers, people and community. You thrive in complex, fast-paced environments and have a proven track record of delivering results through influence, collaboration and strong operational leadership.

• Senior leadership experience within retail, property, hospitality or a similarly customer-focused environment.
• Demonstrated success leading large, multidisciplinary teams and developing future leaders.
• The ability to connect the dots across the business, bringing together customer and commercial insights with an understanding of the local market to identify opportunities and inform decisions.
• Strong commercial and financial acumen, with experience understanding budgets, business performance and identifying opportunities for growth.
• Strong relationship management and influencing skills, with the ability to build trust and work effectively across a broad range of internal and external stakeholders.
• Experience translating customer insights into practical actions that improve customer experience and business results.
• Strong operational leadership, with experience managing safety, risk, compliance and complex operational issues.
• Proven ability to lead through change and adapt quickly to evolving priorities.
• A hands-on approach and willingness to roll up your sleeves to get things done.
• Strong communication and influencing skills, with the confidence to engage across all levels of the organisation and externally.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

Discover more about working with us.

Applications close:

Wednesday 23 September 2026 (unless filled prior).