SRE Lead: Build Proactive, Engineering-Led Reliability

Southern Cross Health Insurance; Auckland; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance

Parental leave benefits

Wellbeing programme

Flexi leave

Volunteer day

Job summary

Southern Cross Health Insurance in Auckland seeks a Site Reliability Engineering Lead to build and lead a dedicated SRE team within Technology Platforms. You will shift the organization from reactive support to proactive, engineering-led reliability, establishing long-term practices and an effective on-call model.

You will partner with product and engineering, drive observability improvements, and lead a high-performing team through change while aligning with business priorities and customer

Qualifications

• Experience with incident management processes and tooling (ServiceNow, PagerDuty)
• Proven track record leading the transition from reactive support to proactive reliability practices
• Experience embedding automation and scalable operational processes
• Strong understanding of system reliability, observability, incident management and resilience design
• An agile and empowering leadership philosophy, with a proven track record of building and growing engineering teams

Responsibilities

• Lead and prioritise the Site Reliability Engineering team toward reliability goals
• Build a high-performing team with autonomous cross-functional collaboration
• Oversee incident management and proactive prevention
• Identify opportunities to improve observability, reliability and recovery through tooling and design
• Partner with product and engineering to embed reliability in platform design and delivery
• Drive adoption of SRE practices including automation and monitoring
• Use data and insights from incidents and system performance to inform roadmaps
• Organise the team to provide proactive incident management response, including out of hours

Skills

Incident management

Engineering leadership

Automation

Observability

Cross-functional work

Agile leadership

Stakeholder communication

Tools

ServiceNow

PagerDuty

Job description

Southern Cross Health Insurance in Auckland seeks a Site Reliability Engineering Lead to build and lead a dedicated SRE team within Technology Platforms. You will shift the organization from reactive support to proactive, engineering-led reliability, establishing long-term practices and an effective on-call model.

You will partner with product and engineering, drive observability improvements, and lead a high-performing team through change while aligning with business priorities and customer