Specialist- Enrolment Processing

Wairaka Unitec Institute of Technology; New Zealand; Remote; NZD 55,000 - 75,000; Full time

Job summary

Manukau Institute of Technology and Unitec seek a Specialist (Enrolment Processing) to assess applications and provide personalised support from application through to enrolment. You will engage applicants one-to-one, via phone and digital channels, guiding study options and ensuring timely, high‑quality outcomes across a diverse portfolio of programmes.

Across domestic and international applicants, you will collaborate with academic schools, manage multiple priorities, and use student

Qualifications

• Proven experience in enrolment processing, admissions or a customer-centred environment.
• Strong communication and relationship-building skills with applicants and staff.
• Sound judgement and attention to detail in assessing applications and entry requirements.
• Ability to guide applicants through study options and enrolment decisions.
• Experience managing multiple priorities in a fast-paced environment.

Responsibilities

• Assess applications against entry requirements and provide timely guidance.
• Engage with applicants via telephone, email and digital channels.
• Coordinate interviews, programme placements, offers and enrolment activities.
• Support domestic and international applicants throughout enrolment.

Skills

Communication

Relationship-building

Attention to detail

Time management

Customer service

Collaboration

Multitasking

Te reo Māori interest

Tools

Word

Excel

Outlook

Teams

Job description

Whakairohia he toki, tāraia te anamata | Learning with purpose, creating our futures

A new era in vocational education is unfolding in Tāmaki Makaurau. Manukau Institute of Technology and Unitec, two trusted institutions with over 50 years of service, are coming together to create a unified, future-focused learning environment. This transformation is about more than education; it’s about building an inclusive system that reflects the aspirations of our diverse communities, industries, and Māori across the region.

Te āheinga: The opportunity

Join a team dedicated to helping learners take the next step in their educational journey. As a Specialist (Enrolment Processing), you will play an important role in assessing applications and providing personalised support to prospective students from application through to enrolment.

Working closely with applicants and academic schools, you will deliver a high-quality, student-centred experience through one-to-one engagement, telephone outreach, and digital communications. You will assess applications against entry requirements, provide clear and timely guidance, and help applicants explore alternative study options where needed, ensuring they are well informed and supported in their decision‑making.

This is an opportunity to make a meaningful impact on student success while working across a diverse portfolio of programmes, supporting both domestic and international applicants.

Please refer to the Position Description for further information about the role.

You’ll have:

• Proven experience in enrolment processing, admissions, or a customer‑focused environment, with the ability to deliver a positive, applicant‑centred experience from application through to enrolment.
• Strong communication and relationship‑building skills, with the confidence to engage professionally with applicants, whānau, academic staff, and stakeholders through telephone, email, and digital channels.
• Sound judgement and attention to detail, with the ability to accurately assess applications, interpret entry requirements, and ensure timely, high‑quality outcomes.
• A proactive and solutions‑focused approach, enabling you to guide applicants through study options, alternative pathways, programme offers, and enrolment decisions.
• Experience managing multiple priorities in a fast‑paced environment, while meeting deadlines and maintaining a high level of accuracy and service excellence.
• Strong collaboration skills, with the ability to work effectively across Schools and stakeholder groups to coordinate interviews, programme placements, offers, and enrolment activities.
• Confidence using student management systems and Microsoft Office applications, including Word, Excel, Outlook, and Teams, to manage records, communication, and administrative processes efficiently.
• An understanding or desire to learn te reo Māori, tikanga Māori, and the values and practices of kaupapa Māori
• Evidence of active engagement in building diverse, inclusive, and equitable workplaces/environments

Why you’ll love working with us

Manukau Institute of Technology and Unitec is committed to learning with purpose and creating futures for our learners and communities. We value strong governance, collaboration, and wellbeing, and we are committed to honouring Te Tiriti o Waitangi.

To be eligible for this role, applicants must have the legal right to work in Aotearoa New Zealand (such as New Zealand citizenship or permanent residency).

Manukau Institute of Technology and Unitec are proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.

Location(s) Mt Albert