Enrolment Success Specialist

Wairaka Unitec Institute of Technology; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

Manukau Institute of Technology and Unitec seek a Specialist (Enrolment Processing) to assess applications and provide personalised support from application through to enrolment. You will engage applicants one-to-one, via phone and digital channels, guiding study options and ensuring timely, high‑quality outcomes across a diverse portfolio of programmes.

Across domestic and international applicants, you will collaborate with academic schools, manage multiple priorities, and use student

Qualifications

• Proven experience in enrolment processing, admissions or a customer-centred environment.
• Strong communication and relationship-building skills with applicants and staff.
• Sound judgement and attention to detail in assessing applications and entry requirements.
• Ability to guide applicants through study options and enrolment decisions.
• Experience managing multiple priorities in a fast-paced environment.

Responsibilities

• Assess applications against entry requirements and provide timely guidance.
• Engage with applicants via telephone, email and digital channels.
• Coordinate interviews, programme placements, offers and enrolment activities.
• Support domestic and international applicants throughout enrolment.

Skills

Communication

Relationship-building

Attention to detail

Time management

Customer service

Collaboration

Multitasking

Te reo Māori interest

Tools

Word

Excel

Outlook

Teams

Job description

Manukau Institute of Technology and Unitec seek a Specialist (Enrolment Processing) to assess applications and provide personalised support from application through to enrolment. You will engage applicants one-to-one, via phone and digital channels, guiding study options and ensuring timely, high‑quality outcomes across a diverse portfolio of programmes.

Across domestic and international applicants, you will collaborate with academic schools, manage multiple priorities, and use student