Senior Administrator

Wairaka Unitec Institute of Technology; Auckland; Hybrid; NZD 65,000 - 75,000; Full time

Job summary

Manukau Institute of Technology and Unitec are seeking a Senior Administrator (Enrolment Processing) to deliver a seamless enrolment experience, manage student records, cross credits, re-enrolments, withdrawals, and No-Show processing, and support learners from enquiry to study start.

You will handle cross credits, re-enrolments, withdrawals and No-Show processing, work with a collaborative team, and contribute to accurate, timely, and compliant enrolment services.

Qualifications

• Proven administration experience in complex, customer-focused environments.
• Strong organisational and workflow management skills with deadlines.
• Attention to detail and sound judgement for problem solving.
• Excellent interpersonal skills across diverse stakeholders.
• Collaborative team player committed to high performance.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to quickly learn policies, procedures, systems, and regulations.
• Commitment to learner-centred service and confidentiality.
• Willingness to learn te reo Māori and kaupapa Māori values.
• Experience contributing to diverse, inclusive workplaces.

Responsibilities

• Deliver seamless enrolment processing including student records and changes.
• Manage cross credits, re-enrolments, withdrawals, and No-Show processing.
• Support learners to access funding and services and start their studies confidently.
• Collaborate with a supportive team to improve enrolment services.

Skills

Administrative experience

Organisational skills

Attention to detail

Interpersonal communication

Team collaboration

Confidentiality handling

Continuous improvement mindset

Te reo Māori learning

Stakeholder engagement

Tools

Microsoft Office

Job description

Whakairohia he toki, tāraia te anamata | Learning with purpose, creating our futures

A new era in vocational education is unfolding in Tāmaki Makaurau. Manukau Institute of Technology and Unitec, two trusted institutions with over 50 years of service, are coming together to create a unified, future-focused learning environment. This transformation is about more than education; it’s about building an inclusive system that reflects the aspirations of our diverse communities, industries, and Māori across the region.

Te āheinga: The opportunity

As a Senior Administrator (Enrolment Processing), you'll play a pivotal role in delivering a seamless enrolment experience, managing key processes including student records, cross credits, re-enrolments, withdrawals, enrolment changes, APL assessments, and No-Show processing.

Working alongside a supportive and collaborative team, you'll help learners overcome enrolment barriers, access funding and support services, and begin their studies with confidence. Your expertise and attention to detail will contribute directly to positive learner outcomes by ensuring timely, accurate, and compliant enrolment services.

If you're a proactive administrator who enjoys meaningful work and making a positive impact, this is an excellent opportunity to grow your career in a dynamic education environment. We have two opportunities available: one Permanent Full-Time position and one Fixed-Term Full-Time position through to 23 December 2026.

Please refer to the Position Description for further information about the role.

We're looking for an organised and customer-focused administrator who thrives in a fast-paced environment and is passionate about delivering positive outcomes for learners.

• Proven administration experience, with the ability to manage complex processes and deliver high-quality outcomes.
• Strong organisational and workflow management skills, with the ability to effectively prioritise competing demands and meet deadlines.
• Excellent attention to detail and accuracy, with the confidence to apply sound judgement and solve problems.
• Strong interpersonal and communication skills, with the ability to build positive relationships across a diverse range of stakeholders.
• A collaborative approach and commitment to working as part of a supportive, high-performing team.
• Confidence using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to quickly learn and apply policies, procedures, systems, and regulatory requirements.
• Commitment to delivering an exceptional learner experience through responsive, student-centred service.
• Experience working with sensitive information and maintaining confidentiality and data integrity.
• A proactive mindset with a focus on continuous improvement and service excellence.
• An understanding or desire to learn te reo Māori, tikanga Māori, and the values and practices of kaupapa Māori
• Evidence of active engagement in building diverse, inclusive, and equitable workplaces/environments

Qualifications and Experience

• Minimum three years' experience in an administration role, ideally within a complex or customer-focused environment.
• Experience managing high-volume administrative processes with accuracy and attention to detail.
• Previous experience in tertiary education, enrolment administration, admissions, or academic administration is desirable but not essential.

Why you’ll love working with us

Manukau Institute of Technology and Unitec is committed to learning with purpose and creating futures for our learners and communities. We value strong governance, collaboration, and wellbeing, and we are committed to honouring Te Tiriti o Waitangi.

Manukau Institute of Technology and Unitec are proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.

Location(s) Mt Albert

Expertise Administration, Computing and IT, Operations, Other, Student Support Services