Spa Manager: Lead Operations, Growth & Guest Experience

Health New Zealand | Te Whatu Ora; Manawatū-Whanganui; On-site; NZD 85,000 - 110,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in New Zealand is seeking a Spa Manager to oversee daily spa operations, uphold service standards, and drive business performance.

You will lead staff, manage rosters and budgets, develop promotions, and ensure a welcoming client experience while maintaining hygiene and safety.

With 2+ years in spa or wellness and a NZ Level 5 qualification (or higher), you will mentor therapists, monitor quality, and push revenue growth through packaging and pricing strategies.

Qualifications

• Minimum 2 years of relevant spa or wellness industry experience.
• Strong communication and leadership abilities.
• Well-organised, reliable, and capable of multitasking.

Responsibilities

• Set targets, budgets, pricing strategies and service standards.
• Develop marketing strategies, promotions and packages to boost revenue.
• Oversee spa operations and ensure smooth service delivery.
• Lead and motivate massage therapists and staff; manage rosters.
• Ensure hygiene, safety, and regulatory compliance.

Skills

Leadership

Team management

Communication

Multitasking

Education

NZ Level 5 qualification or equivalent

Bachelor's degree or higher

Job description

Health New Zealand | Te Whatu Ora in New Zealand is seeking a Spa Manager to oversee daily spa operations, uphold service standards, and drive business performance.

You will lead staff, manage rosters and budgets, develop promotions, and ensure a welcoming client experience while maintaining hygiene and safety.

With 2+ years in spa or wellness and a NZ Level 5 qualification (or higher), you will mentor therapists, monitor quality, and push revenue growth through packaging and pricing strategies.