Senior Spa Manager & Wellness Program Director

Placements24; Queenstown; Hybrid; NZD 64,000 - 107,000; Full time

Benefits offered by this job

Hybrid work flexibility

Staff discounts on spa services

Performance-based bonus

Dynamic work environment

Job summary

Placements24 in Queenstown, Eastern Cape seeks a Senior Spa Manager and Wellness Program Director to lead operations, supervise staff, and drive revenue through premium spa services. You will oversee daily operations, manage budgets, and develop innovative wellness programs to enhance the guest experience.

The role emphasizes strong leadership, staff development, and maintaining the spa’s high standards. A hybrid working arrangement and remote oversight are part of the role to balance on-site

Qualifications

• Qualification in Hospitality Management, Spa Management, Business Administration, or a related field.
• 6+ years of spa or salon management experience with a proven track record.
• Extensive knowledge of spa operations, treatments, and wellness therapies.
• Strong leadership, team management, and motivational skills.
• Excellent financial acumen including budgeting, P&L, and forecasting.
• Exceptional customer service and communication skills.
• Proficiency in spa management software and POS systems.
• Ability to manage multiple priorities and work under pressure.
• Passion for wellness and guest experiences.
• Willingness for hybrid working arrangements in Queenstown, Eastern Cape.

Responsibilities

• Oversee daily spa operations and ensure smooth service delivery.
• Lead spa therapists and front desk staff with training and motivation.
• Develop and implement comprehensive wellness programs and protocols.
• Manage inventory, ordering supplies, and retail items.
• Control costs, manage budgets, and drive revenue through services and retail.
• Maintain high standards of customer service and health and safety.
• Develop marketing and promotional strategies to attract clients.
• Maintain spa aesthetics and a tranquil, hygienic environment.
• Build relationships with clients and resolve inquiries promptly.
• Stay updated on industry trends and best practices in spa management.

Skills

Spa management

Leadership

Budgeting

Staff management

Customer service

Education

Hospitality/Spa Management qualification

Tools

Spa management software

POS systems

Job description

About the Role

Our client, an upscale boutique spa renowned for its serene ambiance and exceptional guest experience, is seeking an accomplished Senior Spa Manager and Wellness Program Director to lead their operations in Queenstown, Eastern Cape . This key leadership role involves overseeing all aspects of spa management, including staff supervision, client services, operational efficiency, and the development and implementation of innovative wellness programs. The ideal candidate will possess a strong understanding of the spa and wellness industry, exceptional leadership skills, and a passion for creating transformative guest experiences. You will be instrumental in maintaining the spa's high standards, driving revenue growth, and fostering a positive and productive work environment for the team. This is a significant opportunity to shape the wellness offerings and guest journey within a respected establishment in the heart of Queenstown .

Key Responsibilities

• Oversee daily spa operations, ensuring smooth and efficient service delivery.
• Manage and lead a team of spa therapists and front desk staff, providing training, motivation, and performance management.
• Develop and implement comprehensive wellness programs and treatment protocols aligned with the spa's brand and client needs.
• Manage spa inventory, including ordering supplies, professional products, and retail items.
• Control operational costs, manage budgets, and drive revenue generation through service and retail sales.
• Ensure the highest standards of customer service, guest satisfaction, and adherence to health and safety regulations.
• Develop and execute marketing and promotional strategies to attract and retain clientele.
• Maintain the spa's aesthetic appeal and ensure a tranquil, hygienic environment.
• Build strong relationships with clients, addressing inquiries and resolving any issues promptly.
• Stay abreast of industry trends, competitor activities, and best practices in spa and wellness management.

Requirements

• A qualification in Hospitality Management, Spa Management, Business Administration, or a related field.
• Minimum of 6 years of experience in spa or salon management, with a proven track record of success.
• Extensive knowledge of spa operations, treatments, and wellness therapies.
• Strong leadership, team management, and motivational skills.
• Excellent financial acumen, including budgeting, P&L management, and sales forecasting.
• Exceptional customer service and communication skills.
• Proficiency in spa management software and POS systems.
• Ability to work under pressure and manage multiple priorities effectively.
• A passion for wellness and creating exceptional guest experiences.
• Willingness to adapt to hybrid working arrangements, balancing on-site presence with remote oversight as needed in Queenstown, Eastern Cape .

Benefits

• Competitive annual salary of R , commensurate with experience and leadership capabilities.
• Performance-based bonus structure and incentives.
• Opportunity to influence and direct the strategic vision of the spa.
• Staff discounts on spa treatments and retail products.
• A supportive and dynamic work environment.
• Hybrid work flexibility to support effective management and personal well-being.