Solutions Consultant – AI-Driven Contact Center

Vodafone New Zealand Limited; New Zealand; Hybrid; NZD 90,000 - 150,000; Full time

Benefits offered by this job

Fully subsidised Southern Cross health

Lifestyle leave

Discounts on One NZ products

Work-from-home flexibility

Job summary

Vodafone New Zealand Limited in New Zealand is seeking a solutions consultant to help Enterprise and Public Sector customers unlock the value of their Contact Centre investments. You will design tailored solutions across AWS, Genesys and connected business applications, translating customer needs into practical, commercially sound outcomes that support business success and drive innovation.

This role suits a curious, commercially minded professional who enjoys working closely with customers,

Qualifications

• Experience in solution design, consultancy or technical pre-sales.
• Strong commercial acumen including pricing and scoping of professional services.
• Ability to engage stakeholders at all levels and explain complex ideas clearly.

Responsibilities

• Provide expert consultancy and solution design for Contact Centre platforms and services.
• Translate customer requirements into tailored technical solutions and practical workflows.
• Support pre-sales activity, including solution scoping, presentations and proposal development.
• Lead or support the design and documentation of solutions, including integrations and workflows.
• Build and maintain strong relationships across customer accounts, vendors and internal teams.
• Work closely with Sales and Account Managers to keep opportunities, pipeline and Salesforce information accurate.
• Ensure solutions are secure, scalable, commercially viable and ready to transition into delivery and managed services.
• Contribute to the continuous improvement of offerings, best practice and customer relationships.

Skills

Solution design

Pre-sales

Stakeholder engagement

Commercial acumen

Problem-solving

Adaptability

Enterprise IT environments

AWS/Genesys experience

Tools

AWS

Genesys

Job description

Vodafone New Zealand Limited in New Zealand is seeking a solutions consultant to help Enterprise and Public Sector customers unlock the value of their Contact Centre investments. You will design tailored solutions across AWS, Genesys and connected business applications, translating customer needs into practical, commercially sound outcomes that support business success and drive innovation.

This role suits a curious, commercially minded professional who enjoys working closely with customers,