Solutions Consultant

One New Zealand; Auckland; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible work from home

Fully subsidised health insurance

Lifestyle leave

Discounts on One New Zealand products

Job summary

One New Zealand is driving to become the most AI-enabled telco in the region. We seek a Solutions Consultant to help Enterprise and Public Sector customers unlock value from Contact Centre investments.

You will act as a trusted advisor, designing tailored solutions across AWS, Genesys and connected business apps, translating needs into viable outcomes. You will combine design capability with pre-sales involvement, stakeholder management and a clear understanding of how One NZ delivers value,

Qualifications

• Experience in solution design, consultancy or technical pre-sales.
• Strong understanding of contact centre technologies and SaaS operating models.
• Commercial acumen, including pricing, profitability and professional services scoping.
• Ability to engage stakeholders at all levels and explain complex ideas clearly.
• Experience with AWS, Genesys or similar platforms.

Responsibilities

• Provide expert consultancy and solution design for Contact Centre platforms and services.
• Translate customer requirements into tailored technical solutions and practical workflows.
• Support pre-sales activity, including solution scoping, presentations and proposal development.
• Lead or support the design and documentation of solutions, including integrations and workflows.
• Build and maintain strong relationships across customer accounts, vendors and internal teams.
• Work closely with Sales and Account Managers to keep opportunities, pipeline and Salesforce information accurate.
• Ensure solutions are secure, scalable, commercially viable and ready to transition into delivery and managed services.
• Contribute to the continuous improvement of offerings, best practice and customer relationships.

Skills

Solution design

Consultancy

Pre-sales

Customer engagement

Stakeholder management

Tools

AWS

Genesys

Salesforce

Systems integration

Job description

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As a Solutions Consultant, you will play a key role in helping Enterprise and Public Sector customers unlock the full value of their Contact Centre investments. Working as a trusted advisor, you will design and shape tailored solutions across AWS, Genesys and connected business applications, translating customer needs into practical, commercially sound outcomes that support business success and drive innovation.

This is an exciting opportunity for a curious, commercially minded solutions professional who enjoys working closely with customers, architects, engineers and vendors to solve complex challenges. You will combine strong solution design capability with pre‑sales involvement, customer relationship building and a clear understanding of how One NZ delivers value, helping to grow customer relationships while ensuring solutions are viable, valuable and aligned to business goals.

Ko Tō Mahi – What You’ll Do

• Provide expert consultancy and solution design for Contact Centre platforms and services
• Translate customer requirements into tailored technical solutions and practical workflows
• Support pre-sales activity, including solution scoping, presentations and proposal development
• Lead or support the design and documentation of solutions, including integrations and workflows
• Build and maintain strong relationships across customer accounts, vendors and internal teams
• Work closely with Sales and Account Managers to keep opportunities, pipeline and Salesforce information accurate
• Ensure solutions are secure, scalable, commercially viable and ready to transition into delivery and managed services
• Contribute to the continuous improvement of offerings, best practice and customer relationships

Na Tōu Rourou - What You’ll Bring

• Strong understanding of Contact Centre technologies and SaaS operating models
• Experience in solution design, consultancy or technical pre-sales
• Commercial acumen, including pricing, profitability and professional services scoping
• Ability to engage stakeholders at all levels and explain complex ideas clearly
• Strong problem-solving, adaptability and decision-making skills
• Experience with AWS, Genesys or similar platforms is highly desirable
• Understanding of integration patterns and enterprise IT environments
• Awareness of how sales, delivery, project management and managed services work together
• Commitment to continuous learning and staying current with technology trends

Nā Mātou Te Rourou – What You’ll Get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.