Sleep Coach/Customer Service - Full time (Hamilton,NZ)

Worklane GmbH; Hamilton; On-site; NZD 50,000 - 62,000; Full time

Benefits offered by this job

Full training provided

Career development opportunities

Inclusive team culture

Salary plus bonus opportunities

Job summary

Resmed in Hamilton is seeking a Sleep Coach – Retail Customer Service to deliver exceptional customer experiences and drive sales within a busy clinic. You will greet customers, tailor sleep solutions, and maintain high store standards while supporting the wider team.

The role offers full training, career development opportunities, and a supportive culture with a competitive salary plus bonus opportunities. Join a global leader in health technology and make a real difference daily.

Qualifications

• Retail or customer service experience (2+ years preferred).
• A sales-focused mindset with a passion for achieving targets.
• Strong communication skills—friendly, confident, and empathetic.
• High attention to detail across service, merchandising, and administration.
• Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus).
• Healthcare, pharmacy, or wellness experience is desirable but not essential.
• A positive attitude, strong work ethic, and willingness to learn.
• Flexibility to participate in a rotating Saturday roster.

Responsibilities

• Greeting customers and understanding their needs to provide personalised sleep solutions.
• Recommend products and services that improve sleep quality and drive sales targets.
• Maintain store and clinic standards, merchandising, cleanliness and stock.
• Build product knowledge through training and keep up with sleep solutions.
• Develop customer relationships with follow-up, progress checks and ongoing support.
• Complete POS transactions, cash handling and general admin tasks accurately.
• Assist with care, checking and maintenance of trial/demo equipment.
• Collaborate with the team to deliver exceptional customer outcomes.
• Participate in rotating Saturday roster as required.

Skills

Customer service

Sales mindset

Communication skills

Attention to detail

POS systems

Tools

Salesforce

Shopify

Job description

Sleep Coach – Retail Customer Service | Full Time

• Monday – Friday Full Time (40 hours)
• Rotating Saturday roster required
• Hamilton, NZ
• Salary + bonuses

About the Role

As a Sleep Coach, you will be the face of Resmed in our Hamilton retail clinic. Your mission is to deliver an outstanding customer experience while driving sales and supporting customers on their individual sleep health journeys.

Working as part of a close-knit team, you will provide exceptional service, maintain high retail standards, and contribute to revenue growth and Resmed's strong market reputation.

Your Day-to-Day

• Create exceptional customer experiences by greeting customers, understanding their needs, and providing personalised sleep solutions.
• Recommend products and services that improve sleep quality and help achieve sales targets.
• Maintain high store and clinic standards, including visual merchandising, cleanliness, and stock management.
• Develop strong product knowledge by completing training and staying up to date with Resmed's innovative sleep solutions.
• Build lasting customer relationships through follow-up, progress checks, and ongoing support.
• Complete POS transactions, cash handling, and general administrative tasks accurately.
• Assist with the care, checking, and maintenance of trial and demonstration equipment.
• Work collaboratively with the wider team to deliver exceptional customer outcomes.
• Participate in a rotating Saturday roster as required.

What We're Looking For

• Retail or customer service experience (2+ years preferred).
• A sales-focused mindset with a passion for achieving targets.
• Strong communication skills—friendly, confident, and empathetic.
• High attention to detail across service, merchandising, and administration.
• Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus).
• Healthcare, pharmacy, or wellness experience is desirable but not essential.
• A positive attitude, strong work ethic, and willingness to learn.Flexibility to participate in a rotating Saturday roster.

What's in It for You?

• Full training provided—become a sleep health expert.
• Career development opportunities with a global leader in health technology.
• A supportive, inclusive team culture where your ideas are valued.
• Competitive salary plus bonus opportunities.
• The opportunity to make a genuine difference in people's lives every day.