Sleep Coach/Customer Service - Full time (Hamilton,NZ)

JobSpace; Hamilton; On-site; NZD 52,000 - 66,000; Full time

Job summary

ResMed is seeking a Sleep Coach in Hamilton to deliver outstanding customer experiences while driving sales and supporting customers on their sleep health journeys. Join a close-knit team in a retail clinic, delivering personalized sleep solutions and building strong relationships with customers.

You will develop product knowledge through ongoing training and contribute to revenue growth in a supportive, health-focused environment.

Qualifications

• Retail experience with customer service focus.
• Sales-driven mindset and ability to meet targets.
• Strong communication, empathy and rapport-building skills.
• High attention to detail in service, merchandising and admin tasks.
• Familiarity with POS systems and basic tech.
• Experience with Salesforce or Shopify is a plus.
• Healthcare, pharmacy or wellness background is desirable but not essential.

Responsibilities

• Greet customers and understand their needs to provide personalised sleep solutions.
• Recommend products and services to improve sleep quality and achieve sales targets.
• Maintain store and clinic standards, merchandising, cleanliness and stock control.
• Build product knowledge through training on ResMed sleep solutions.
• Foster lasting customer relationships through follow-up and ongoing support.
• Process POS transactions and handle cash accurately.

Skills

Retail experience

Sales oriented

Communication skills

Attention to detail

POS systems

Salesforce/Shopify experience

Healthcare/wellness experience

Saturday roster flexibility

Tools

Salesforce

Shopify

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Sleep Coach/Customer Service - Full time (Hamilton,NZ)

Sleep Coach – Retail Customer Service | Full Time

Monday – Friday Full Time (40 hours)
Rotating Saturday roster required
Hamilton, NZ
Salary + bonuses

Make a Genuine Difference — Every Day

Are you passionate about helping people and delivering exceptional customer experiences? We support people to "awaken their best" by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you'll play a meaningful part in improving health outcomes and quality of life.

About Resmed

Resmed is a global leader in connected healthcare solutions. At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases. Our purpose is clear: to improve lives through better sleep and breathing health. Ready to turn your retail skills into something truly meaningful? Join Resmed and make a real difference—helping people sleep better, live better, and feel their best every day—while building a rewarding career in the growing health and wellness industry.

About the Role

As a Sleep Coach, you will be the face of Resmed in our Hamilton retail clinic. Your mission is to deliver an outstanding customer experience while driving sales and supporting customers on their individual sleep health journeys. Working as part of a close-knit team, you will provide exceptional service, maintain high retail standards, and contribute to revenue growth and Resmed's strong market reputation.

Your Day-to-Day

• Create exceptional customer experiences by greeting customers, understanding their needs, and providing personalised sleep solutions.
• Recommend products and services that improve sleep quality and help achieve sales targets.
• Maintain high store and clinic standards, including visual merchandising, cleanliness, and stock management.
• Develop strong product knowledge by completing training and staying up to date with Resmed's innovative sleep solutions.
• Build lasting customer relationships through follow-up, progress checks, and ongoing support.
• Complete POS transactions, cash handling, and general administrative tasks accurately.
• Assist with the care, checking, and maintenance of trial and demonstration equipment.
• Work collaboratively with the wider team to deliver exceptional customer outcomes.
• Participate in a rotating Saturday roster as required.

What We're Looking For

• Retail or customer service experience (2+ years preferred).
• A sales-focused mindset with a passion for achieving targets.
• Strong communication skills—friendly, confident, and empathetic.
• High attention to detail across service, merchandising, and administration.
• Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus).
• Healthcare, pharmacy, or wellness experience is desirable but not essential.
• A positive attitude, strong work ethic, and willingness to learn.
• Flexibility to participate in a rotating Saturday roster.

What's in It for You?

• Full training provided—become a sleep health expert.
• Career development opportunities with a global leader in health technology.
• A supportive, inclusive team culture where your ideas are valued.
• Competitive salary plus bonus opportunities.
• The opportunity to make a genuine difference in people's lives every day.

This Isn't Just a Job—It's a Chance to Help People Live Better Through Better Sleep

Join us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. We commit to respond to every applicant.