Sleep Health Consultant – Retail (Full Training & Bonus)

Worklane GmbH; Hamilton; On-site; NZD 50,000 - 62,000; Full time

Benefits offered by this job

Full training provided

Career development opportunities

Inclusive team culture

Salary plus bonus opportunities

Job summary

Resmed in Hamilton is seeking a Sleep Coach – Retail Customer Service to deliver exceptional customer experiences and drive sales within a busy clinic. You will greet customers, tailor sleep solutions, and maintain high store standards while supporting the wider team.

The role offers full training, career development opportunities, and a supportive culture with a competitive salary plus bonus opportunities. Join a global leader in health technology and make a real difference daily.

Qualifications

• Retail or customer service experience (2+ years preferred).
• A sales-focused mindset with a passion for achieving targets.
• Strong communication skills—friendly, confident, and empathetic.
• High attention to detail across service, merchandising, and administration.
• Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus).
• Healthcare, pharmacy, or wellness experience is desirable but not essential.
• A positive attitude, strong work ethic, and willingness to learn.
• Flexibility to participate in a rotating Saturday roster.

Responsibilities

• Greeting customers and understanding their needs to provide personalised sleep solutions.
• Recommend products and services that improve sleep quality and drive sales targets.
• Maintain store and clinic standards, merchandising, cleanliness and stock.
• Build product knowledge through training and keep up with sleep solutions.
• Develop customer relationships with follow-up, progress checks and ongoing support.
• Complete POS transactions, cash handling and general admin tasks accurately.
• Assist with care, checking and maintenance of trial/demo equipment.
• Collaborate with the team to deliver exceptional customer outcomes.
• Participate in rotating Saturday roster as required.

Skills

Customer service

Sales mindset

Communication skills

Attention to detail

POS systems

Tools

Salesforce

Shopify

Job description

Resmed in Hamilton is seeking a Sleep Coach – Retail Customer Service to deliver exceptional customer experiences and drive sales within a busy clinic. You will greet customers, tailor sleep solutions, and maintain high store standards while supporting the wider team.

The role offers full training, career development opportunities, and a supportive culture with a competitive salary plus bonus opportunities. Join a global leader in health technology and make a real difference daily.