Shift Supervisor: Lead Teams & Customer Experience

Starbucks Coffee Company; Dunedin; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Discounts

Career development

Training

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and deliver a welcoming Third Place for customers and partners.

You’ll bring 1 year of customer service with 6–12 months supervisory experience, strong communication, and teamwork. This role offers opportunities for career development within Tahua Partners brands and a values-driven workplace.

Qualifications

• 1 year customer service experience with 6 months–1 year of supervisory experience.
• Strong communication and teamwork skills.
• A natural leadership approach that inspires others.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Helping partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and deliver a welcoming Third Place for customers and partners.

You’ll bring 1 year of customer service with 6–12 months supervisory experience, strong communication, and teamwork. This role offers opportunities for career development within Tahua Partners brands and a values-driven workplace.