Shift Leader: Elevate Teams & Customer Experience

Starbucks Coffee Company; Christchurch; On-site; NZD 52,000 - 62,000; Full time

Benefits offered by this job

Career development

Training & pathway to management

Employee discounts

Warm workplace culture

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead daily store operations, guide baristas, and ensure a welcoming and efficient customer experience on the floor.

You will build confidence and capability within the team, create organised shifts, pay attention to detail, and support partners to perform at their best. This role offers growth opportunities within a values-driven brand.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Helping partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead daily store operations, guide baristas, and ensure a welcoming and efficient customer experience on the floor.

You will build confidence and capability within the team, create organised shifts, pay attention to detail, and support partners to perform at their best. This role offers growth opportunities within a values-driven brand.