Services Representative - AskOtago

University of Otago; Dunedin; On-site; NZD 64,000 - 68,000; Full time

Job summary

AskOtago, the University of Otago's service centre in Dunedin, seeks Service Representatives to assist students, staff, visitors and others with queries, across multiple channels, delivering tailored, first-contact resolution where possible.

These permanent, full-time roles (37.5 hours/week) require a proactive approach, excellent communication, and a commitment to inclusive service aligned with Te Tiriti o Waitangi.

Qualifications

• Experience delivering high-quality customer service to a diverse audience.
• Strong verbal and written communication skills.
• Able to adapt quickly to a variety of inquiries and shifts.

Responsibilities

• Assist university customers across channels and resolve queries at first contact where possible.

Skills

Customer service experience

Excellent communication

Rostered shift adaptation

Te Tiriti awareness

Job description

Services Representative - AskOtago-2601586

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DIVISIONAL SERVICES AND ADMINISTRATION | WHAKARATOKA ME NGĀ WHAKARITEKA Ā-WĀHAKA

ASKOTAGO | UIAŌTĀKOU

About our team | Mō te tīma

AskOtago, the University's Service Centre, is the one-stop shop for all questions related to the University of Otago. You will play a key part in this team, working to assist University students, staff, visitors, and other customers with their queries and questions regarding life and work at Otago.

The role | Te mahi

We are recruiting enthusiastic and proactive people to join our team as Service Representatives. In these positions, you will be part of a dynamic team committed to providing an excellent customer experience.

You will work across a variety of channels to assist our customers. Using available information, you will understand the customer's situation and provide a tailored service to ensure first-contact resolution wherever appropriate.

AskOtago is the first point of contact for university customers, including current and prospective students, staff, visitors, alumni, and members of the wider community. We support a broad range of enquiries and connect customers with the information, services, and support they need across the University.

These are exciting roles for people who want to join a busy, complex, and challenging environment such as the University of Otago.

Your skills and experience | Kā pūkeka me kā wheako

• Have a positive, proactive approach to work.
• Have experience providing excellent customer service.
• Have an appreciation of the University's commitment to Te Tiriti o Waitangi and delivering services that support an inclusive and welcoming environment.
• Have exceptional verbal and written communication skills.
• Are flexible and able to adapt quickly to a diverse range of queries.
• Have a strong sense of pride and passion in your work.

Recruitment process

Once you have submitted your application through our recruitment system, we will assess your submission. You may then be invited to complete a skills assessment and, if applicable, reference checks will be requested. The final step of the selection process will include attendance at an assessment centre.

Further details | Pūroko

There are multiple permanent, full time (37.5 hours per week) positions available. Based in Ōtepoti, Dunedin.

The appointment range for this role is $63,508 to $68,185. Top of range $73,640.

Customer service is integral to AskOtago; it is therefore important that we are available to answer queries Monday to Saturday. AskOtago operating hours are 8:00am to 6:00pm, Monday to Saturday. Staff work on a rostered basis, and successful applicants must be available to work shifts scheduled within the service operating hours, Monday to Saturday.

You must have the right to live and work in New Zealand to apply for this position.

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago, via the contact details below.