ServiceNow Squad Lead, Infrastructure Platform – Hybrid Growth

ASB Bank; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Parental leave benefits

Staff discounts

Ongoing learning & development

Internal mobility

Inclusive team culture

Job summary

ASB Bank is seeking an experienced people leader to join the Infrastructure Chapter Leadership team and oversee the ServiceNow squad, shaping direction and delivering outcomes across the bank’s technology services. You will coach engineers, foster an inclusive culture, and set clear priorities that align with strategic objectives.

You’ll also contribute to chapter-wide direction, partner with product and platform leads, and influence talent development, workforce planning and cross-functional

Qualifications

• Proven experience leading engineering teams and directing large-scale initiatives.
• Ability to influence across technology and business stakeholders.
• Strong change management and succession planning capabilities.

Responsibilities

• Directly lead and develop the ServiceNow squad and broader Infrastructure Services Chapter.
• Foster an inclusive, high-performing culture grounded in accountability and learning.
• Align people, capability and delivery priorities with chapter and platform strategy.
• Support recruitment, onboarding and talent development across the squad and chapter.
• Collaborate with Product Owners and platform leads to drive outcomes across squads and teams.

Skills

People leadership

Stakeholder engagement

Change management

Strategic thinking

Cross-functional leadership

ServiceNow

Tools

ServiceNow

Job description

ASB Bank is seeking an experienced people leader to join the Infrastructure Chapter Leadership team and oversee the ServiceNow squad, shaping direction and delivering outcomes across the bank’s technology services. You will coach engineers, foster an inclusive culture, and set clear priorities that align with strategic objectives.

You’ll also contribute to chapter-wide direction, partner with product and platform leads, and influence talent development, workforce planning and cross-functional