Service Technician Chain & Rigging

Steel & Tube Holdings Ltd; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Personal growth opportunities

Mobile testing van provided

Job summary

Steel & Tube Holdings Ltd in Auckland is seeking a Service Technician for our Chain & Rigging team. You will operate a mobile testing vehicle, visit customers across the Auckland region, performing on-site testing, certification, repairs, and maintenance of lifting and height safety equipment.

You will build strong customer relationships, manage your visit schedule, keep compliance records, and identify opportunities to promote additional products.

Qualifications

• Hands-on mechanical/technical experience preferred.
• Positive, self-motivated with reliability.
• Excellent customer service and relationship-building.
• Strong communicator, can work independently or in a team.
• Basic computer literacy; training provided.

Responsibilities

• Conduct on-site testing, certification, repair, and maintenance of lifting and height safety equipment.
• Operate and maintain a fully equipped mobile workshop van.
• Plan and execute regular customer visits to maintain compliance and service.
• Promote mobile testing service and identify upsell opportunities.
• Keep detailed records, manage van stock, and process invoices.
• Deliver excellent customer service and meet performance targets.
• Maintain high health, safety and quality standards.

Skills

Mechanical aptitude

Customer service

Communication

Initiative

Job description

Service Technician Chain & Rigging

Job Type: Permanent - Full Time

Location: 68 Stonedon Drive, East Tamaki, Auckland 2013

Job Category: Operations

This is a great opportunity for someone who enjoys working independently, building strong customer relationships, and delivering high-quality technical service in the lifting and height safety sector.

About The Role

You’ll operate a fully equipped mobile testing vehicle, visiting customers across the Auckland region. This customer-facing position combines practical technical work with proactive service and relationship building. You’ll deliver on-site testing, certification, repairs, and maintenance of lifting and height safety equipment, while actively promoting our testing programmes and related products.

You’ll manage your own customer visit schedule, maintain accurate lifting registers and compliance records, identify sales opportunities, and ensure every customer interaction adds real value through reliable service and expert advice.

Key Responsibilities

• Conducting on-site testing, certification, repair, and maintenance of lifting and height safety equipment
• Operating and maintaining a fully equipped mobile workshop vehicle
• Planning and executing regular customer visits to ensure ongoing compliance and service
• Promoting our mobile testing service and identifying opportunities for additional products
• Keeping detailed records, managing stock levels in the van, and processing invoices promptly
• Delivering excellent customer service and meeting performance targets
• Maintaining the highest standards of health, safety, and quality

What We’re Looking For

• Practical mechanical, servicing, or hands-on technical experience (advantageous but not essential)
• A positive, self-motivated attitude with strong initiative and reliability
• Excellent customer service skills and the ability to build genuine relationships
• Good communicator who is comfortable working independently and as part of a team
• Basic computer literacy (training provided)

What’s On Offer

• A fully equipped mobile testing van
• Comprehensive training and ongoing support
• Variety in your day-to-day work - technical tasks combined with customer engagement
• Real opportunities for personal growth and development

If you’re a proactive, customer-oriented technician who takes pride in doing things well, we’d love to hear from you.