Field Service Technician (Relief) - Crown Forklifts Auckland

Crown Equipment; Auckland; On-site; NZD 39,000 - 45,000; Full time

Benefits offered by this job

Overtime pay

Four-week service training program

Career development opportunities

Competitive hourly rate

Job summary

Crown Lift Trucks New Zealand is seeking a field-based maintenance technician to service a range of mechanical battery electric and internal combustion forklifts in the Auckland region. The role involves planned maintenance, and eventually non-scheduled repairs, with a strong focus on customer service.

Ideal candidates have at least 2 years of automotive or material handling equipment experience, a relevant trade qualification, and a proactive, team-oriented mindset.

Qualifications

• Minimum 2 years' automotive experience or material handling equipment experience.
• Prefer relevant trade qualification (or overseas qualification).
• Customer-centric and solutions-focused attitude.

Responsibilities

• Perform field-based planned maintenance on forklifts in accordance with SOPs.
• Eventually perform field-based non-scheduled repairs on forklifts.
• Provide high level customer service and meet KPIs.
• Undertake service and repairs within OEM guidelines.

Skills

Automotive experience

Customer service

IT literacy

Education

Trade qualification

Tools

Battery electric systems

Industrial forklift experience

Job description

About us

Crown manufactures a wide variety of electric and internal combustion lift trucks and components in 18 facilities throughout the world. Product sales and service are handled by the company's network of Crown-owned and independent dealers located in key markets.

Crown Lift Trucks New Zealand is proud of its history of serving New Zealand's businesses and communities for the past 42 years. Crown Lift Trucks is one of the world’s largest manufacturers and suppliers of lift trucks / forklifts and is a trusted brand with a reputation for quality and customer satisfaction. With 15 branches and around 300 employees throughout New Zealand, we are one of the biggest names in lift truck supplies.

If you are looking for an exciting new role where your mechanical expertise can move your career in a new direction, then keep reading!

About the role

This is a permanent, fulltime role based in Auckland and will see you out and around the South-East Auckland region, to support our teams in the field performing both planned maintenance and eventually non-scheduled repairs on a large range of both mechanical battery electric and internal combustion Forklifts. There are a significant number of different models within these two categories ensuring you have the opportunity to really develop and increase your skills.

What will you be doing?

• Performing field based planned maintenance repairs on mechanical battery electric and internal combustion Forklift trucks in accordance with standard operating procedures.
• Eventually performing field based non-scheduled repairs on mechanical battery electric and internal combustion Forklift trucks.
• Provide a high level of customer service and work towards set KPIs each day
• Undertaking service and repairs within OEM guidelines

About you

Ideally, we are looking for candidates with a minimum of 2 years' Automotive experience (auto electrical, motor mechanical or battery electric) or Material Handling Equipment experience, preferably with a relevant trade qualification (or similar overseas qualification). To really shine in this role, you'll bring your customer-centric and solutions-focused attitude, as you support our valued customers with service they can trust. You'll work in a collaborative team environment, so being a team player and being prepared to support the team is essential. Being IT savvy and an agile learner will stand you in good stead. You will also need to be able to travel with regular overnight stays for periods of time.

Please note, a full pre-employment medical, including a drug & alcohol test, as well as valid drivers' license will be required. Preference will be given to local candidates with suitable skills.

What we offer

• Competitive hourly rate ($28-$33 per hour) + allowances
• Working a minimum 40 hours per week, with paid overtime hours at time-and-a-half
• Great learning environment with real career development opportunities, including an initial four-week service training program from week one
• Your chance to work for a trusted leader in the forklift industry!

Come join the NZ lift truck market leader, "as there is nothing like a Crown for picking it up and putting it down" http://www.crown.com