Field Service Technician

CGR Services; Auckland; On-site; NZD 65,000 - 80,000; Full time

Job summary

CGR Services in Auckland, New Zealand, is seeking a hands-on Field Service Technician who thrives on fault-finding, operates across a range of technologies, and enjoys working on customer sites.

You will service, maintain, repair, and install coding and labeling equipment across the North Island, with structured training, on-call roster, and strong team support.

Qualifications

• Current EAS registration.
• Experience in electrical, mechanical, or industrial field service.
• Strong fault-finding and troubleshooting skills.
• Excellent communication and customer service abilities.
• Good time management and the ability to work autonomously.
• Genuine interest in technology and learning new equipment.

Responsibilities

• Fault finding, servicing, and repairing industrial coding and labelling equipment.
• Carrying out preventative maintenance and breakdown repairs.
• Assisting with equipment installations and commissioning.
• Managing customer bookings and maintaining strong client relationships.
• Completing site inductions and following health and safety procedures.
• Working closely with the wider service team to ensure excellent customer outcomes.

Skills

Fault finding

Troubleshooting

Communication

Customer service

Time management

Autonomy

Learning new equipment

Education

EAS registration

Job description

Are you a hands-on technician who enjoys solving problems, working with a variety of technology, and getting out on the road? If you thrive on fault-finding, enjoy working independently, and like the idea of no two days being the same, this could be the opportunity you've been looking for.

What's on Offer?

This is more than just another service technician role. it's an opportunity to join a business where people genuinely enjoy coming to work. Many of the team have been with the company for well over a decade, creating a supportive, knowledgeable, and collaborative culture where you'll be encouraged to learn, grow, and succeed.

You'll receive comprehensive onboarding with technical training across a wide range of industry-leading equipment, and the chance to work alongside experienced technicians who are always willing to share their knowledge.

Monday to Friday hours

A structured on-call roster with additional remuneration.

Continuous training and development to expand your technical expertise.

A stable, long-standing team with excellent tenure and a positive workplace culture.

A varied, autonomous role where every day brings a new challenge.

The Role

As a Field Service Technician, you'll be responsible for servicing, maintaining, fault-finding, repairing, and installing coding and labelling equipment at customer sites across the North Island. This is a highly varied role where you'll work with a wide range of technologies and machinery.

Your responsibilities will include:

• Fault finding, servicing, and repairing industrial coding and labelling equipment.
• Carrying out preventative maintenance and breakdown repairs.
• Assisting with equipment installations and commissioning.
• Managing customer bookings and maintaining strong client relationships.
• Completing site inductions and following health and safety procedures.
• Working closely with the wider service team to ensure excellent customer outcomes.

What You'll Bring

We're looking for someone who enjoys technical challenges and takes pride in delivering great service.

Ideally you’ll have:

• A current EAS registration
• Experience in electrical, mechanical, or industrial field service.
• Strong fault-finding and troubleshooting skills.
• Excellent communication and customer service abilities.
• Good time management and the ability to work autonomously.
• A genuine interest in technology and learning new equipment.

Field Service Technician • Auckland, Auckland, New Zealand