Service & Scheduling Coordinator

Intelligent Cooling and Electrical Systems LTD; Opotiki; On-site; NZD 50,000 - 65,000; Full time

Job summary

Intelligent Cooling and Electrical Systems LTD in Opotiki, North Island is seeking an office administrator to handle inbound calls, answer customer queries, and keep clients updated with clear, friendly communication.

You will use ServiceM8 to log new jobs, schedule appointments, dispatch the team, and track progress from start to finish, while keeping schedules organized and supporting day-to-day office operations.

Qualifications

• Prior experience with ServiceM8 or similar trade scheduling software (Tradify or Fergus) is a major advantage
• Highly tech-literate and a fast learner
• Warm, confident, and professional phone manner
• Strong attention to detail and reliability
• Ability to think on your feet when schedules change or urgent jobs pop up

Responsibilities

• Answer inbound calls, respond to customer queries, and keep clients updated with clear, friendly communication
• Use ServiceM8 to log new jobs, schedule appointments, dispatch the team, and track job progress from start to finish
• Keep customer schedules organized and ensure no detail slips through the cracks
• Handle basic email correspondence, invoicing, and support the day-to-day running of the office

Skills

Customer service

Phone communication

Detail oriented

Tools

ServiceM8

Tradify

Fergus

Job description

Intelligent Cooling and Electrical Systems LTD in Opotiki, North Island is seeking an office administrator to handle inbound calls, answer customer queries, and keep clients updated with clear, friendly communication.

You will use ServiceM8 to log new jobs, schedule appointments, dispatch the team, and track progress from start to finish, while keeping schedules organized and supporting day-to-day office operations.