Service Repair Technician

Milwaukee Electric Tool Corporation; Auckland; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Discounts on company products

Professional development programs

Paid Parental Leave and Employee Assis

Recognition programs and social events

Job summary

Milwaukee Tools is seeking a Service Repair Technician for our Penrose, Auckland site. You will diagnose and repair returned products in accordance with manufacturer warranty and NZ regulations to support best-in-class customer experience.

This onsite role requires a strong technical/mechanical aptitude, a keen interest in repairing electrical products, and the ability to work to KPI targets while managing your time effectively. No travel involved.

Qualifications

• Strong technical/mechanical aptitude with interest in repairing electrical products.
• Ability to work to KPI targets and self-manage time.
• Excellent time management and presentation skills.
• Strong interpersonal and computer skills.

Responsibilities

• Dismantle and reassemble products to diagnose issues.
• Deliver quality repairs within a timely manner.
• Improve warranty and service processes for efficiency.
• Monitor repair trends and stock/spare parts requirements.
• Ensure compliance with WHS and company procedures.
• Adhere to applicable acts, legal demands and ethical standards.

Skills

Technical aptitude

Problem solving

Time management

Interpersonal skills

Computer skills

Electrical license

Job description

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

• Discounts & Perks: Generous discounts on company products.
• Personal Development:Access to professional development programs.
• Health & Wellbeing:Paid Parental Leave and Employee Assistance Program.
• Social:Recognition programs and social events to celebrate our team's achievements.

We are currently seeking a Service Repair Technician to join our team at our new site in Penrose, Auckland. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer's warranty and NZ regulations to support best in class customer experience.

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands!

Reporting to the Milwaukee Auckland Service Centre Manager your duties will include:

• Dismantling and reassembling product to make a diagnosis
• Delivering quality repairs within a timely manner
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Monitor repair trends and identify stock and spare parts requirements
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards.

Skills and experience required:

• Restricted electrical license or appliance electrical testing licence an advantage, but not essential
• A strong technical/mechanical aptitude and keen interest in repairing electrical products.
• A strong technical aptitude with problem solving skills
• Ability to work to set KPI's and self-manage time
• Excellent personal presentation and time management skills
• Strong interpersonal skills and computer skills
• You hours of work will be between 8am and 4.30pm.

This is an onsite technician role with no travel involved, based at our newly renovated Milwaukee Service Centre in Penrose, Auckland. If this role sounds like you and you are excited at the prospect of joining a successful and dynamic organisation