Service Performance Analyst (12-Month Fixed Term)

CGR Services; Wellington; On-site; NZD 75,000 - 110,000; Full time

Job summary

Parliamentary Counsel Office in Wellington is seeking a Service Performance Analyst to monitor publishing activity, system performance and data flows across the new secondary legislation service.

You will produce dashboards and insights to help technical, engagement and policy teams make decisions, identify trends and risks, and support transition and continuous improvement with clear performance information. This is a live digital service environment with impact on access to the law.

Qualifications

• Strong analytical and reporting skills with data to draw practical conclusions.
• Ability to work with system data, performance metrics, dashboards or visualisations.
• Ability to communicate insights clearly to technical and non-technical stakeholders.

Responsibilities

• Support monitoring of system performance, publishing activity, data flows, errors and agency usage.
• Produce reports, dashboards and insights to help teams make decisions.
• Identify trends, potential risks and opportunities for improvement.
• Support transition by providing performance information to agencies and internal teams.

Skills

Data analysis

Reporting

Dashboards

Stakeholder communication

Trend identification

Tools

SQL

Excel

Power BI

Tableau

Job description

Use operational data and service performance insights to support and improve New Zealand's secondary legislation system and improve access to the law. This is an exciting opportunity for an analyst who enjoys working in a live digital service environment, where data helps teams understand what is working, what is not, and where action is needed. Following a successful pilot, the Parliamentary Counsel Office is building a new single point of access to all primary and secondary legislation via the NZ Legislation website. As Service Performance Analyst, you'll monitor publishing activity, system performance, data flows, errors and agency usage patterns across the new secondary legislation service. You'll analyse operational data and provide insights that support agency engagement, issue resolution, transition planning, compliance monitoring and service improvement. The role supports the transition and establishment phase of the new system, where dedicated analytical and operational performance support is needed.

What you'll do

• Support monitoring of system performance, publishing activity, data flows, errors and agency usage.
• Produce reports, dashboards and insights that help technical, engagement and service teams make decisions.
• Identify trends, potential risks and opportunities for improvement.
• Support agency engagement through transition by providing clear performance information, identifying common issues and helping agencies and internal teams understand operational issues.
• Work with technical, product, engagement and legislative data specialists to support resolution and continuous improvement.

What you'll bring

• Good analytical and reporting skills, with the ability to work with data and draw practical conclusions.
• Confidence working with system data, performance metrics, dashboards or visualisations.
• An ability to spot trends and communicate insights clearly.
• Ability to work effectively with operational and technical stakeholders.
• A practical and curious approach to continuous improvement.

Applications close: 5pm, Wednesday 23 September 2026