Service Performance & Insights Analyst

New Zealand Government; Wellington; On-site; NZD 80,000 - 110,000; Full time

Job summary

New Zealand Government in Wellington is seeking a Service Performance Analyst for a 12-month fixed term, full-time on-site. You will use operational data and insights to support and improve New Zealand's secondary legislation service and enhance access to the law, in a live digital service environment.

This role monitors publishing activity, system performance, data flows and agency usage, delivering dashboards and insights to guide decisions and transition planning.

Qualifications

• Strong analytical and reporting capabilities with data-driven insights.
• Ability to work with system data, performance metrics, and visualisations.
• Ability to spot trends and communicate insights clearly.
• Ability to work with operational and technical stakeholders.
• Curiosity and a practical approach to continuous improvement.

Responsibilities

• Monitor publishing activity, system performance, data flows, errors and agency usage.
• Produce reports, dashboards and insights to inform decisions across teams.
• Identify trends, risks and opportunities for improvement.
• Support agency engagement during transition with performance information and issue resolution.
• Collaborate with technical, product, engagement and legislative data specialists to drive improvements.

Skills

Data analysis

Reporting

Dashboards

Stakeholder management

Continuous improvement

Job description

New Zealand Government in Wellington is seeking a Service Performance Analyst for a 12-month fixed term, full-time on-site. You will use operational data and insights to support and improve New Zealand's secondary legislation service and enhance access to the law, in a live digital service environment.

This role monitors publishing activity, system performance, data flows and agency usage, delivering dashboards and insights to guide decisions and transition planning.