Service Operations Coordinator

Manawatu Toyota; Manawatū-Whanganui; On-site; NZD 50,000 - 70,000; Full time

Job summary

Manawatu Toyota is seeking an energetic Operations & Service Advisor to join the hospital branch service team. You will be the friendly face and voice of the service department, supporting busy workshop operations and delivering exceptional customer experiences.

Key duties include booking vehicles, handling service enquiries, coordinating the service journey, and managing estimates, invoices, and payments. A proactive, team-focused attitude is essential to keep the operation running smoothly.

Qualifications

• Experience in front-line customer service or service desk preferred.
• Able to communicate confidently with customers and colleagues.
• Organised and detail-focused, with a proactive attitude.

Responsibilities

• Book customer vehicles and manage service enquiries.
• Greet customers and coordinate their service experience.
• Prepare estimates, invoices, and process payments.
• Maintain workshop administration and service operations.
• Help ensure every customer leaves as a promoter of Manawatu Toyota.

Skills

Customer service

Communication

Teamwork

Organisational skills

Job description

Manawatu Toyota is seeking an energetic Operations & Service Advisor to join the hospital branch service team. You will be the friendly face and voice of the service department, supporting busy workshop operations and delivering exceptional customer experiences.

Key duties include booking vehicles, handling service enquiries, coordinating the service journey, and managing estimates, invoices, and payments. A proactive, team-focused attitude is essential to keep the operation running smoothly.