Service Manager - Wairarapa

IHC; New Zealand; Remote; NZD 74,000 - 90,000; Full time

Benefits offered by this job

Work vehicle

Phone

Laptop

EAP support

Staff discounts

Health insurance discount

Professional development

Job summary

IHC is seeking a Service Manager to lead with purpose, guiding a team to empower people with intellectual disabilities to live meaningful lives in their communities.

You’ll coach staff, oversee service delivery, manage budgets and staffing, and partner with whānau and key stakeholders to deliver safe, high-quality support across the Wairarapa region.

Qualifications

• Proven people leadership or management experience is required, including sound knowledge of HR practices.
• Experience in healthcare, aged care, mental health, social services or another people-centred environment. Disability experience is not required.
• A relevant tertiary qualification, or equivalent leadership and sector experience.
• A genuine understanding of and commitment to the rights, choices and aspirations of people with intellectual disabilities.

Responsibilities

• Lead with purpose, creating a positive and accountable team culture where the people we support are respected, included and empowered to make choices about their own lives.
• Coach and develop your team, oversee the delivery of quality support, respond confidently to changing needs, and build strong relationships with the people we support, their whānau and key partners.
• Manage service planning, staffing and scheduling, budgets, quality improvement, and create a safe, well-run environment for your team and the people we support.
• Cover services across the Wairarapa from Featherston to Masterton, reporting to the Area Manager and collaborating with regional and national colleagues.
• Bring healthcare, disability or people-leadership experience to a role where how you lead matters as much as what you deliver.
• Be an engaging and adaptable leader who can build trust, provide direction and remain calm when priorities change.

Skills

People leadership

Relationship building

Decision making

Quality outcomes

Time management

Solution-focused

Education

Tertiary qualification

Disability rights understanding

Job description

• Lead services that empower people with intellectual disabilities to live meaningful lives
• Starting salary of $81,704 per annum with work vehicle, phone, and laptop.
• Full time, permanent role

About the role | Mō te tūunga

As a Service Manager, you’ll lead with purpose, creating a positive and accountable team culture where the people we support are respected, included and empowered to make choices about their own lives. You’ll support our mission to advocate for the rights, inclusion and welfare of people with intellectual disabilities and support them to live satisfying and meaningful lives within their communities.

You’ll coach and develop your team, oversee the delivery of quality support, respond confidently to changing needs, and build strong relationships with the people we support, their whąnau and key partners. You’ll also have responsibility for service planning, staffing and scheduling, budgets, quality improvement, and creating a safe, well-run environment for your team and the people we support

This role covers services across the Wairarapa, from Featherston to Masterton. You’ll report to the Area Manager and work alongside other Service Managers and regional and national colleagues to deliver great outcomes for the people we support. This is an opportunity to bring your healthcare, disability or people-leadership experience to a role where how you lead matters just as much as what you deliver.

You will be an engaging and adaptable leader who can build trust, provide direction and remain calm when priorities change.

Skills:

• Strong people leadership skills, with the ability to coach, motivate and develop a capable, values-led team.
• Excellent relationship-building and communication skills.
• Confidence making thoughtful decisions and addressing challenges constructively.
• Ability to deliver quality outcomes in a busy, changing environment.
• Strong prioritisation and time management skills, and the ability to work well under pressure.
• A practical, solutions-focused approach, with the initiative to make improvements and follow through.

Knowledge & Experience:

• Proven people leadership or management experience is required, including sound knowledge of HR practices.
• Experience in healthcare, aged care, mental health, social services or another people-centred environment. Disability experience is not required.
• A relevant tertiary qualification, or equivalent leadership and sector experience.
• A genuine understanding of and commitment to the rights, choices and aspirations of people with intellectual disabilities.

What’s in it for you? | Nōr rourou

• A starting salary of $81,704 per annum, plus a work vehicle, phone and laptop.
• A meaningful leadership role where your decisions directly influence the quality of people’s lives and the support they receive.
• A collaborative and inclusive culture that values wellbeing, different perspectives and shared success.
• Ongoing learning and professional development - opportunities to gainrecognised leadership qualifications.
• The opportunity to strengthen your career while leading work grounded in respect, inclusion and empowerment.
• Free EAP support for you and your wellbeing.
• Exclusive staff discounts on furniture, technology, health insurance and more.
• Discounted health insurance after two years' service.

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Applicants can direct enquiries about position to:
Baileigh Sparkes (Recruitment Advisor)
[e-mail]