Quality Improvement Leader (Northern)

IHC New Zealand; Auckland; Presencial; NZD 90 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life insurance

Income protection

Trauma insurance

Wellbeing support

Training & development

Phone plan discounts

Retail discounts

Gym discounts

Resumo da oferta

IHC New Zealand is seeking a Quality Improvement Leader (Northern) to partner with the Regional Manager in ensuring consistent quality frameworks and safety plans across the Northern region. You will lead improvements, engage with people supported and their whānau, and support national initiatives for service excellence.

The role requires regional travel, collaboration with Managers and frontline teams to embed best practice, and a commitment to delivering high-quality disability services.

Qualificações

• Experience in disability service delivery.
• Knowledge of Health and Disability Services Standards and quality and safety systems (audits, complaints, adverse events).
• Ability to investigate and analyse incidents, complaints and audit findings and implement corrective actions.
• Excellent analytical, investigative and report writing skills with strong attention to detail.

Responsabilidades

• Partner with Regional Manager to implement quality framework and safety plans across the Northern region.
• Lead engagement with people we support and whānau to gather insights on service quality.
• Monitor and evaluate outcomes for people receiving services.
• Provide guidance to Managers on incidents, complaints, investigations and corrective actions.
• Conduct internal audits and prepare for external audits.
• Monitor action plans and contribute to policy development and quality training.

Conhecimentos

Analytical skills

Investigative skills

Report writing

Interpersonal & communication

Formação académica

Tertiary qualification

Lead auditor training (desirable)

Driver's licence

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• A meaningful leadership role where your work directly improves lives.
• Permanent full-time role, based in Auckland region.
• Competitive salary range of $90-$100K including vehicle.

About the role | Mō te tūnga

As the Quality Improvement Leader (Northern), you will partner with the Regional Manager to ensure consistent implementation of the quality framework and quality and safety plans across the Northern region. You’ll be a member of the national quality team providing support and engagement on national initiatives and improvements to achieve service excellence. Championing continuous improvement, you will lead engagement with people we support and their whānau, to gather their insights and experience of service quality. You will also:

• Monitor and evaluate outcomes for people receiving services.
• Provide guidance to Managers on incidents, complaints, investigations and corrective actions.
• Conduct internal audits and prepare for external audits.
• Monitor action plans, contribute to policy development, and support the delivery of quality-related training.

This position requires regional travel and close collaboration with Managers and frontline teams to embed best practice and strengthen service quality and safety.

The ideal person for this role will have demonstrated experience in disability service delivery, with strong knowledge of Health and Disability Services Standards and quality and safety systems (audits, complaints, adverse events). You will also have:

• Proven ability to investigate and analyse serious incidents, complaints and audit findings, and implement effective corrective actions.
• Excellent analytical, investigative and report writing skills, with high attention to detail and strong organisational capability.
• Strong interpersonal, influencing and communication skills, with the ability to build positive relationships and foster a proactive quality culture.
• Relevant tertiary qualification and/or lead auditor training (desirable), full clean driver’s licence, and confidence using Microsoft Office and learning new systems.

What's in it for you? | Nōu te rourou

This is a meaningful leadership role where your work directly improves the lives of the people we support. You will have the opportunity to influence quality practice at a regional level within a collaborative and values-driven environment. We offer ongoing professional development and opportunities to contribute to national quality initiatives, and the chance to work alongside passionate, committed teams who care deeply about delivering safe, high-quality services. We also offer:

• Life, income protection and trauma insurance (after 2 years).
• Wellbeing support and EAP services.
• Training and development.
• Mobile and phone plan discounts.
• Retail and gym discounts and more!

If you are motivated by continuous improvement, thrive on building capability in others, and are committed to ensuring safe and high-quality disability services, we would love to hear from you.

The IHC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and to providing housing and tenancy services to people in need.

Applications close 11.55pm on Thursday 5 November 2026.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

IHC advocates for the rights, inclusion and welfare of people with intellectual disabilities and supports them to live satisfying lives in the community. Our subsidiaries (IDEA Services, Accessible Properties, Choices NZ) also include New Zealand’s leading provider of services for people with intellectual disabilities and the country’s largest non-government community housing provider.

We've held strongly to our values throughout the history of our organisation. Our work reflects our values, including: fighting to close institutions, lobbying our government for services, working for families, and supporting people to be part of their communities so that they have a place to belong.

IHC advocates for the rights, inclusion and welfare of people with intellectual disabilities and supports them to live satisfying lives in the community. Our subsidiaries (IDEA Services, Accessible Properties, Choices NZ) also include New Zealand’s leading provider of services for people with intellectual disabilities and the country’s largest non-government community housing provider.

We've held strongly to our values throughout the history of our organisation. Our work reflects our values, including: fighting to close institutions, lobbying our government for services, working for families, and supporting people to be part of their communities so that they have a place to belong.

Researching careers? Find all the information and tips you need on career advice.