Service Manager - Field Ops Leader, Safety & Growth

ECL Group Ltd; Auckland; On-site; NZD 110,000 - 170,000; Full time

Job summary

ECL Group is seeking a Service Manager in Auckland to lead end-to-end service delivery across our fuels and infrastructure services. You will oversee field teams, cultivate strong customer relationships and drive safety, quality and performance at every job.

Reporting to the Operational Manager North, you’ll manage budgets, resources and contracts while lifting productivity and growth opportunities. A proactive, transparent leadership style is essential for success in this role.

Qualifications

• Strong grasp of maintenance services and field operations.
• Proven leadership that fosters a high-performance culture.
• Experience with HR and HSE documentation and processes.
• Commercial awareness across budgets, pricing and branch financials.
• Proactive approach to business development and customer care.
• Clear, professional written and verbal communication.

Responsibilities

• Lead end-to-end service delivery: people, customers, safety and performance.
• Coach and develop field teams to deliver right-first-time outcomes.
• Maintain regular on-site engagement with customers.
• Own safety, quality and compliance standards at every job.
• Manage branch performance including planning resources, contracts and productivity.
• Monitor budgets, margins and pricing; identify growth opportunities.

Skills

People leadership

Contract management

HR & HSE processes

Commercial acumen

Business development

Effective communications

Job description

ECL Group is seeking a Service Manager in Auckland to lead end-to-end service delivery across our fuels and infrastructure services. You will oversee field teams, cultivate strong customer relationships and drive safety, quality and performance at every job.

Reporting to the Operational Manager North, you’ll manage budgets, resources and contracts while lifting productivity and growth opportunities. A proactive, transparent leadership style is essential for success in this role.