Service Manager - Field Operations & Safety

ECL Group; Auckland; On-site; NZD 120,000 - 150,000; Full time

Job summary

ECL Group in Auckland, New Zealand is seeking a Service Manager to lead end-to-end service delivery across field teams in the fuels sector. You will report to the Operational Manager North and take ownership of safety, quality and customer outcomes.

You will plan resources, manage contracts and pricing, coach staff, and drive branch performance with a focus on productivity and growth. The role offers a collaborative, safety-first culture and strong career development opportunities.

Qualifications

• Strong grasp of maintenance services and field operations.
• Proven leadership that builds a high-performance culture.
• Experience with HR and HSE documentation.
• Commercial acumen across budgets and pricing.

Responsibilities

• Lead, coach and develop field teams to deliver right-first-time outcomes.
• Engage with customers on-site and manage relationships.
• Own safety, quality and compliance standards at every job.
• Plan resources, manage contracts and lift productivity.
• Track budget, margins and pricing to spot growth opportunities.

Skills

Field leadership

Contract management

People development

HR & HSE processes

Commercial acumen

Business development

Communication skills

Job description

ECL Group in Auckland, New Zealand is seeking a Service Manager to lead end-to-end service delivery across field teams in the fuels sector. You will report to the Operational Manager North and take ownership of safety, quality and customer outcomes.

You will plan resources, manage contracts and pricing, coach staff, and drive branch performance with a focus on productivity and growth. The role offers a collaborative, safety-first culture and strong career development opportunities.