Service Manager

ECL Group; Christchurch; On-site; NZD 110,000 - 160,000; Full time

Job summary

ECL Group in New Zealand seeks a Service Manager to lead end-to-end service delivery for fuels infrastructure. You’ll report to the Regional Manager and manage field teams, safety, and performance from Wellsford to Bluff.

You’ll own budgets, contracts, relationships and growth opportunities while maintaining a safety-first culture. A qualified electrician with industrial experience and HR/HSE oversight is preferred.

Qualifications

• Leadership experience leading field teams.
• Strong knowledge of maintenance services and contracts.
• Proven ability to manage field operations and customer relationships.

Responsibilities

• Lead end-to-end service delivery for field teams.
• Engage with customers on-site and manage relationships.
• Own safety, quality and compliance standards at every job.
• Plan resources, manage contracts and improve productivity at the branch.
• Monitor budgets, margins, and pricing; identify growth opportunities.

Skills

Leadership

Field operations

Contract management

Maintenance services

HR processes

HSE documentation

Commercial acumen

Communication

Education

Electrical trade qualification

Job description

ECL Group:

At ECL we enable the connections that keep New Zealand moving. We are New Zealand’s oldest, most reliable and trusted infrastructure services business.

Founded in 1957 we install, maintain, protect and repair New Zealand’s critical infrastructure. That’s the stuff that keeps us moving and connected with the stuff that fuels our lives – Fuel, Technology EV charge solutions we all count on every day.

Our 300 staff are in 19 locations covering everywhere kiwis live, providing support 24 hours a day all year round. Our customers represent some of New Zealand's largest and most iconic brands; Z Energy, BP, Exxon Mobil, Foodstuffs, G.A.S, Woolworths and NZ Post.

About the role

We’re looking for a Service Manager to join one of New Zealand’s most established service and maintenance providers in the fuels industry. You’ll report to the Regional Manager and lead end-to-end service delivery—people, customers, safety, and performance from Wellsford to Bluff.

Your day-to-day will centre on:

• Leading, coaching and developing field teams to deliver right-first-time outcomes.
• Front-footing customer relationships with regular on-site engagement.
• Owning safety, quality and compliance standards at every job.
• Taking accountability for branch performance—planning resources, managing contracts, and lifting productivity.
• Tracking the numbers (budget, margin, pricing) and spotting growth opportunities.

You’re comfortable having the tough conversations, you value transparency, and you take full ownership of your business unit’s results.

About you:

• You are a qualified electrician with industrial experience.
• Strong grasp of maintenance services, contract management and field operations.
• Proven leadership that builds a positive, inclusive, high-performance culture.
• Confidence managing HR and HSE processes and documentation.
• Commercial acumen across budgets, branch financials and pricing.
• A proactive approach to business development and customer care.
• Clear, professional communication—written and verbal.

What We Offer:

We offer a competitive salary and the opportunity to be part of a friendly, high-performing team that makes a difference every day. ECL Group provides great career development opportunities, a strong focus on employee wellbeing, and a positive, safety-first workplace culture.

We encourage you to apply for this role even if you don’t tick every box. Research shows that some candidates hesitate if they don’t meet every requirement—let’s change that. At ECL Group, we value diversity and inclusion and welcome applications from people of all backgrounds.