Service Manager

ECL Group Ltd; Auckland; On-site; NZD 110,000 - 170,000; Full time

Job summary

ECL Group is seeking a Service Manager in Auckland to lead end-to-end service delivery across our fuels and infrastructure services. You will oversee field teams, cultivate strong customer relationships and drive safety, quality and performance at every job.

Reporting to the Operational Manager North, you’ll manage budgets, resources and contracts while lifting productivity and growth opportunities. A proactive, transparent leadership style is essential for success in this role.

Qualifications

• Strong grasp of maintenance services and field operations.
• Proven leadership that fosters a high-performance culture.
• Experience with HR and HSE documentation and processes.
• Commercial awareness across budgets, pricing and branch financials.
• Proactive approach to business development and customer care.
• Clear, professional written and verbal communication.

Responsibilities

• Lead end-to-end service delivery: people, customers, safety and performance.
• Coach and develop field teams to deliver right-first-time outcomes.
• Maintain regular on-site engagement with customers.
• Own safety, quality and compliance standards at every job.
• Manage branch performance including planning resources, contracts and productivity.
• Monitor budgets, margins and pricing; identify growth opportunities.

Skills

People leadership

Contract management

HR & HSE processes

Commercial acumen

Business development

Effective communications

Job description

At ECL we enable the connections that keep New Zealand moving. We are New Zealand’s oldest, most reliable and trusted infrastructure services business.

Founded in 1957 we install, maintain, protect and repair New Zealand’s critical infrastructure. That’s the stuff that keeps us moving and connected with the stuff that fuels our lives – Fuel, Technology, EV charge solutions we all count on every day.

Our 250 staff are in 19 locations covering everywhere kiwis live, providing support 24 hours a day all year round. Our customers represent some of New Zealand's largest and most iconic brands; Z Energy, BP, Exxon Mobil, Foodstuffs, G.A.S, Woolworths and NZ Post.

About the role

We’re looking for a Service Manager to join one of New Zealand’s most established service and maintenance providers in the fuels industry. You’ll report to the Operational Manager North and lead end-to-end service delivery - people, customers, safety, and performance.

Your day-to-day will centre on:

• Leading, coaching and developing field teams to deliver right-first-time outcomes.
• Front-footing customer relationships with regular on-site engagement.
• Owning safety, quality and compliance standards at every job.
• Taking accountability for branch performance - planning resources, managing contracts, and lifting productivity.
• Tracking the numbers (budget, margin, pricing) and spotting growth opportunities.

You’re comfortable having the tough conversations, you value transparency, and you take full ownership of your business unit’s results.

About you:

• Strong grasp of maintenance services, contract management and field operations.
• Proven leadership that builds a positive, inclusive, high-performance culture.
• Confidence managing HR and HSE processes and documentation.
• Commercial acumen across budgets, branch financials and pricing.
• A proactive approach to business development and customer care.
• Clear, professional communication—written and verbal.

What We Offer:

We offer a competitive salary and the opportunity to be part of a friendly, high-performing team that makes a difference every day. ECL Group provides great career development opportunities, a strong focus on employee wellbeing, and a positive, safety-first workplace culture.

At ECL Group, we value diversity and inclusion and welcome applications from people of all backgrounds.