Service Manager

Ingham; Rotorua; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Autonomy to run dept

Competitive salary with incentives

National dealership group

Strong brand presence

Long-term opportunity

Job summary

Ingham in Rotorua is seeking a Service Manager to own the Ford Service operation. You will lead the service workshop and parts department with a focus on productivity, profitability and customer experience.

This hands-on leadership role requires driving performance, implementing structure, and delivering consistent service standards across the operation in a dynamic automotive dealership.

Qualifications

• Proven experience in a Service Manager or Aftersales role.
• Strong understanding of workshop flow and productivity.
• Comfortable working hands-on, not just desk-based.
• Ability to implement structure, follow through, and lift standards.
• Clear communicator with customers and staff.
• Ford/franchise experience is a plus.

Responsibilities

• Lead day-to-day operation of Service.
• Drive workshop productivity, WIP control, and labour sales.
• Improve customer communication and overall experience.
• Set, track, and deliver departmental budgets and targets.
• Ensure Ford standards and processes are met.
• Work with front line to improve booking, workflow, and delivery.
• Build capability within the team and hold people accountable.

Skills

Service Manager

Aftersales

Workshop productivity

Hands-on leadership

Clear communicator

Ford/franchise experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’re looking for a Service Manager to take ownership of our Ford Service operation in Rotorua.

This is a hands-on leadership role. You’ll be responsible for performance, people, and process across the workshop and parts department, with a clear focus on productivity, profitability, and customer experience.

You’ll be walking into a functioning operation that needs tightening, structure, and consistent leadership to get the best out of it.

The Role

• Lead the day-to-day operation of Service
• Drive workshop productivity, WIP control, and labour sales
• Improve customer communication and overall experience
• Set, track, and deliver departmental budgets and targets
• Ensure Ford standards and processes are consistently met
• Work closely with the front line to improve booking, workflow, and delivery
• Build capability within the team, holding people accountable

What We’re Looking For

• Proven experience in a Service Manager, Aftersales Manager, or similar role
• Strong understanding of workshop flow, technician, and productivity,
• Comfortable working in a hands-on environment, not just behind a desk
• Someone who brings structure, follows through, and lifts standards
• Clear communicator who can deal with both customers and staff directly
• Franchise experience preferred, Ford experience a bonus

What’s On Offer

• A key leadership role within a national dealership group
• Autonomy to run and improve your department
• Competitive salary package with performance incentives
• Stable, established brand with strong market presence
• Long-term opportunity for the right person

• Full Time
• Application Closes12 Sep 2026
• Bay of Plenty - Rotorua
• Manager

We’re looking for a Service Manager to take ownership of our Ford Service operation in Rotorua.

This is a hands-on leadership role. You’ll be responsible for performance, people, and process across the workshop and parts department, with a clear focus on productivity, profitability, and customer experience.

You’ll be walking into a functioning operation that needs tightening, structure, and consistent leadership to get the best out of it.

The Role

• Lead the day-to-day operation of Service
• Drive workshop productivity, WIP control, and labour sales
• Improve customer communication and overall experience
• Set, track, and deliver departmental budgets and targets
• Ensure Ford standards and processes are consistently met
• Work closely with the front line to improve booking, workflow, and delivery
• Build capability within the team, holding people accountable

What We’re Looking For

• Proven experience in a Service Manager, Aftersales Manager, or similar role
• Strong understanding of workshop flow, technician, and productivity,
• Comfortable working in a hands-on environment, not just behind a desk
• Someone who brings structure, follows through, and lifts standards
• Clear communicator who can deal with both customers and staff directly
• Franchise experience preferred, Ford experience a bonus

What’s On Offer

• A key leadership role within a national dealership group
• Autonomy to run and improve your department
• Competitive salary package with performance incentives
• Stable, established brand with strong market presence
• Long-term opportunity for the right person

Who We Are

Ingham is a proudly New Zealand-owned automotive group with a reputation for excellence built over four decades. We represent some of the most trusted vehicle brands and are committed to delivering outstanding service and continuous growth across all areas of our business.