Client Services Manager - Team Leader - Central North Island

healthvision; Hamilton; On-site; NZD 75,000 - 95,000; Full time

Benefits offered by this job

Ongoing supervision

Employee Assistance Programme (EAP)

Birthday Leave

Career development opportunities

Job summary

Healthvision is seeking a Client Services Manager Team Leader to support the Area Manager with the day-to-day leadership of our Homecare services across the Central North Island. Based in the Hamilton/Tamahere office, you will coach the Client Services Managers team to deliver safe, high-quality, person-centred services.

You will build strong relationships with Service Users, their whānau, Support Workers, and healthcare professionals, driving operational excellence, workforce planning, and

Qualifications

• Experience leading teams within health, disability, aged care, homecare or community services.
• Excellent leadership, relationship-building, communication and problem-solving skills.
• Commitment to quality improvement and culturally safe practice, Te Tiriti o Waitangi.

Responsibilities

• Lead, coach, and support the Client Services Manager team, fostering a positive, collaborative, and high-performing culture.
• Support the Area Manager with operational leadership, service delivery, workforce planning, and continuous improvement initiatives.
• Build strong relationships with Service Users, families and whānau, Support Workers, healthcare professionals, and key stakeholders to ensure positive outcomes.
• Oversee service coordination, including referrals, roster management, escalations, recruitment support, and the delivery of high-quality community services.
• Promote quality, Health & Safety, and compliance while supporting the team to resolve challenges and deliver outstanding customer service.

Skills

Leadership

Communication

Relationship building

Problem solving

Organisational skills

Quality improvement

Culturally safe practice

Job description

Te Whakahaerenga |The Organisation

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people to live their best lives.We work alongside individuals, their families, and whānau to provide in-home health services that promote independence and wellbeing.

At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.

Te Mahi | About the Role

As the Client Services Manager Team Leader, you will play an integral role in supporting the Area Manager with the day-to-day leadership of our Homecare services across the Central North Island region. You will lead by example, providing coaching, guidance, and support to the Client Services Managers team while ensuring the delivery of safe, high-quality, person-centred services.

Working closely with internal teams, Service Users, Support Workers, and healthcare professionals, you will help drive operational excellence, strengthen team capability, and ensure exceptional customer experiences.

This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Hamilton/Tamahere office.

Key Responsibilities

• Lead, coach, and support the Client Services Manager team, fostering a positive, collaborative, and high-performing culture.
• Support the Area Manager with operational leadership, service delivery, workforce planning, and continuous improvement initiatives.
• Build strong relationships with Service Users, families and whānau, Support Workers, healthcare professionals, and key stakeholders to ensure positive outcomes.
• Oversee service coordination, including referrals, roster management, escalations, recruitment support, and the delivery of high-quality community services.
• Promote quality, Health & Safety, and compliance while supporting the team to resolve challenges and deliver outstanding customer service.

He Momo | About you:

You will be an experienced leader who enjoys developing people and creating positive outcomes for both your team and the communities you support. You remain calm under pressure, communicate with confidence, and thrive in a fast-paced environment where no two days are the same.

We are looking for someone who brings:

• Experience leading teams within health, disability, aged care, homecare, or community services, with a strong understanding of service delivery and operational coordination.
• Excellent leadership, relationship-building, communication, and problem-solving skills, with the ability to inspire and support others.
• Strong organisational skills and the ability to manage competing priorities while maintaining a high standard of customer service.
• A commitment to quality improvement, culturally safe practice, and the principles of Te Tiriti o Waitangi.
• A Full New Zealand Driver Licence, access to your own vehicle, the legal right to work permanently in New Zealand, and the ability to successfully complete Police Vetting.

Ki te huanga|Benefits

• Be part of a values-driven organisation making a difference in people’s lives.

• Ongoing supervision, support, and professional development
• Access to an Employee Assistance Programme (EAP)
• Birthday Leave
• Opportunitytoexpandyourskillsetandadvanceyourcareer

*Candidates must have the right to work in NZ to be considered for this role.