Service Group Owner

Westpac Bank; Takutai; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

4 weeks standard holiday

Wellbeing leave

Banking benefits

Insurance discounts

Superannuation scheme

Internal mobility opportunities

Volunteer days

Job summary

Westpac Bank is seeking a Service Group Owner for Database Engineering to lead the function that underpins critical business and technology outcomes across Infrastructure Services and Digital Workplace.

The role involves shaping the service group vision, roadmap, and governance, driving resilience, cost-efficiency, and modern database capabilities while aligning with senior stakeholders and enterprise priorities.

Qualifications

• Extensive experience leading enterprise technology, infrastructure, platform or database engineering functions in complex, regulated environments.
• Proven ability to set strategic direction, lead service group planning, manage demand, and deliver measurable outcomes.
• Understanding of database technologies, platform operations, engineering practices, resilience, lifecycle management, automation and service performance.
• Demonstrated leadership of technical teams, including coaching, capability uplift, role clarity, performance expectations, succession planning and culture development.

Responsibilities

• Set the service group vision and roadmap for Database Engineering.
• Strengthen operational resilience and security across database services.
• Align priorities with business and technology stakeholders and drive measurable outcomes.
• Lead through others, coach teams, and foster a high-performing engineering culture.

Skills

Strategic leadership

Stakeholder engagement

Enterprise technology

Systems thinking

Education

Bachelor's degree in Technology or Engineering

Tools

Database platforms

Platform operations

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Service Group Owner – Database Engineering leads the Database Engineering function across Infrastructure Services and Digital Workplace, providing clear strategic direction, strong enterprise engagement, and accountable ownership of database services that underpin critical business and technology outcomes.

The roleis responsible forsetting the service group vision, shaping the database engineering roadmap, strengthening operational resilience, and ensuring the function delivers secure, reliable,cost-effectiveand modern database capabilities across the enterprise. This includes leading through others, aligning priorities across business and technology stakeholders, and building a high-performing engineering culture focused on ownership, continuousimprovementand trusted partnership.

Nā tāu rourou | What will you bring?

Extensive experience leading enterprise technology, infrastructure, platform or database engineering functions in complex, regulated environments.

Proven ability to set strategic direction, lead service group planning, manage demand, make trade-offdecisionsand deliver measurable business and technology outcomes.

Understanding of database technologies, platform operations, engineering practices, resilience, lifecycle management, software currency,automationand service performance.

Demonstrated leadership of technical teams, including coaching, capability uplift, role clarity, performance expectations, successionplanningand culture development.

Excellent stakeholder engagement skills, with the ability to influence senior leaders, negotiate priorities, communicate complex technology issues clearly and build strong enterprise partnerships.

Commercial and supplier management experience, including vendor performance, licensing, service commitments, costoptimisationand third-party delivery accountability.

Sound knowledge of risk management, security expectations, operational controls, incident management, change management and governance within enterprise technology environments.

Relevant tertiary qualification in Technology, Engineering,Businessor equivalent practical leadership experience.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.