Service Foreman

JobSpace; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Leadership development

Ongoing training

Employee assistance program

Job summary

Brandt is seeking a Foreman to lead our service department at the Pukekohe workshop. You will mentor the workshop team, ensuring apprentices develop their skills and technicians have the resources they need to meet customer demands.

You will work closely with the Service Manager to streamline operations, optimize workshop space, and meet customer needs effectively. This role suits a technician seeking to advance into management, with opportunities to lead and mentor while supported by a skilled

Qualifications

• 3+ years of experience as a Service Technician.
• Strong leadership skills and familiarity with John Deere products.
• Effective communication abilities and proficiency in Microsoft Office.
• A high school diploma or equivalent experience is required.
• A forklift license is preferred.

Responsibilities

• Facilitates the assignment of tasks and work areas to Service Department employees based on their skills and expertise.
• Aids in evaluating incoming repair orders and may engage in hands-on repairs.
• Reviews repair orders for accuracy and completeness.
• Guides and supports technicians and apprentices in diagnosing machine issues.
• Inspects and maintains all special tools, recommending new tools as needed.
• Communicates all customer complaints to the Service Manager or Service Location Manager.
• Organizes and schedules in-house training for technicians in collaboration with the Service Manager, as well as coordinate and conduct quarterly safety meetings.
• Coordinate and assist in the reconditioning of used equipment and the setup of new equipment.
• May authorize the release of equipment for customer delivery.
• Assist with performance appraisal feedback and participate in the selection and onboarding process for new team members.
• Step in for the Service Manager when required.
• Other duties as assigned.

Skills

Leadership

Communication

Microsoft Office

Forklift license

Service technician experience

Education

High school diploma

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Our Pukekohe branch is seeking an exceptional Foreman to lead our service department.

What's in it for You?

• Competitive Salary: Above Award Base Wages, Negotiable based on experience.
• Career Advancement: Take advantage of growth opportunities as we expand, with a clear path for professional development across our worldwide network.
• Leadership Development: Step into a leadership role where you can shape the future of our service team and be supported by experienced mentors & backed by management.
• Ongoing Training: Access continuous training and development to enhance your skills and career prospects.
• Employee Assistance Program: Benefit from our support services designed to promote your well-being.

About the Role:

As a Foreman, you'll mentor and monitor our workshop team, ensuring apprentices develop their skills and technicians have the resources they need. You'll work closely with the Service Manager to streamline operations, optimize workshop space, and meet customer demands effectively.

Key Responsibilities:

• Facilitates the assignment of tasks and work areas to Service Department employees based on their skills and expertise.
• Aids in evaluating incoming repair orders and may engage in hands-on repairs.
• Reviews repair orders for accuracy and completeness.
• Guides and supports technicians and apprentices in diagnosing machine issues.
• Inspects and maintains all special tools, recommending new tools as needed.
• Communicates all customer complaints to the Service Manager or Service Location Manager.
• Organizes and schedules in-house training for technicians in collaboration with the Service Manager, as well as coordinate and conduct quarterly safety meetings.
• Coordinate and assist in the reconditioning of used equipment and the setup of new equipment.
• May authorize the release of equipment for customer delivery.
• Assist with performance appraisal feedback and participate in the selection and onboarding process for new team members.
• Step in for the Service Manager when required.
• Other duties as assigned.

About You:

The ideal candidate possesses strong time management skills, a desire to excel, and excellent communication abilities. This role is perfect for a technician seeking to enhance their skills or an experienced manager looking for a fresh opportunity.

• 3+ years of experience as a Service Technician.
• Strong leadership skills and familiarity with John Deere products.
• Effective communication abilities and proficiency in Microsoft Office.
• A high school diploma or equivalent experience is required.
• A forklift license is preferred.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.