Customer Support Advisor

JobSpace; Wellington; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Tools of trade

Ongoing training and development

Employee discounts on services and Brа

Positive and supportive environment

Job summary

Brandt is seeking a proactive Outbound Customer Support Adviser for our Masterton branch to reach out to customers, provide information on parts and services, and ensure a seamless service experience.

You will conduct outbound calls, help customers identify needs, present pricing and options, and schedule service with the team. A strong sales mindset, CRM skills, and willingness to travel will be essential.

Qualifications

• 5+ years of sales experience in the heavy equipment industry.
• Experience in outbound customer service, telemarketing or sales roles.
• Strong knowledge of agricultural equipment parts and services.
• Excellent communication and interpersonal skills.
• Ability to build reports and maintain positive relationships with customers.
• Willingness to travel within the territory and work flexible hours.
• A valid driver's license is required.

Responsibilities

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and KPIs related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

Skills

Outbound sales experience

Communication skills

CRM proficiency

Teamwork

Time management

Education

High school diploma or equivalent

Heavy equipment industry technical training or Certification

Tools

CRM software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

Our Masterton branch is seeking a proactive and customer-oriented Outbound Customer Support adviser to join our team. The primary responsibility of the Customer Support Adviser is to reach out to customers proactively, provide information on Brandt parts and services, and ensure a seamless service experience.

Responsibilities

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

Requirements

• 5+ years of previous sales experience in the heavy equipment industry. (In a similar role is preferred)
• Previous experience in outbound customer service, Telemarketing, or sales roles.
• Strong knowledge of agricultural equipment parts and services.
• Excellent communication and interpersonal skills.
• Ability to build reports and maintain positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Proficiency in computer systems and software used in customer relationship management. (CRM)
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to plan, develop, and communicate territory coverage to maximize sales potential.
• High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
• Ability to travel within the territory and work flexible hours.
• A valid driver's license is required.
• Competitive salary and commission structure.
• Company vehicle & tools of trade.
• Ongoing training and professional development opportunities.
• Positive and supportive work environment.
• Employee discounts on service and Brandt products.