Service Delivery Manager

Fujitsu; Wellington; Sur place; NZD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Inclusive culture

Career development opportunities

Flexible work arrangements

Volunteer leave

Diversity and inclusion

Résumé du poste

Fujitsu Wellington seeks an experienced Service Delivery Manager to own end-to-end delivery for a government client. You will align Fujitsu delivery teams and partners to provide a unified service experience, establish governance, and ensure transparent, outcome-focused delivery.

You will collaborate with Client Relationship Manager and teams across Fujitsu to connect daily service performance with client priorities and longer-term success. Five years in service delivery is required.

Qualifications

• Five+ years in service delivery management or related role.
• Demonstrated knowledge of service delivery practices and standards.
• Proven capability in customer engagement, stakeholder mapping and relationship management.
• Experience establishing and leading operational governance.
• Experience managing financial and commercial aspects of contracted services.
• Ability to lead and influence virtual or matrix teams.
• Strong customer service, communication, negotiation and conflict-management skills.
• Ability to bring together customers, technical teams, partners and commercial stakeholders around shared outcomes.

Responsabilités

• Lead end-to-end delivery of contracted services across applicable Fujitsu lines of business.
• Coordinate internal delivery teams, partners and suppliers as one service team.
• Serve as the primary operational contact for service delivery matters, issues and escalations.
• Establish governance including service reviews, forums and performance reporting.
• Manage service performance against SLAs and ELAs.
• Develop understanding of the customer’s business, operating environment and priorities.
• Drive continuous improvement using insights, analytics, automation and best practices.
• Lead readiness for new or changed services and coordinate transitions.

Connaissances

Service delivery management

Stakeholder management

Governance

Financial management

Leadership (virtual teams)

Communication & negotiation

Risk management

Description du poste

Job Location: Wellington

Location Flexibility: Primary Location Only

Req Id: 12954

Posting Start Date: 10/14/26

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

We are seeking a Service Delivery Manager to take end to end accountability for the delivery of a key Fujitsu government client based in Wellington.

Join a high performing Wellington based team and work alongside an experienced Director who is passionate about knowledge sharing and development. This role offers a dynamic mix of client site engagement, giving you exposure to diverse stakeholders and projects.

This customer facing role brings together Fujitsu delivery teams and partners to create an integrated and consistent service experience. You will be the primary operational contact for service delivery matters, establish effective governance and escalation pathways, and strengthen customer confidence through reliable, transparent and outcome focused delivery.

Working closely with the Client Relationship Manager and teams across Fujitsu, you will connect day to day service performance with the customer’s priorities, account strategy and longer-term success.

Furthermore You Will

• Lead end-to-end delivery of contracted services across applicable Fujitsu lines of business.
• Bring internal delivery teams, partners and suppliers together as one coordinated service team.
• Act as the primary operational contact for service delivery matters, customer issues and escalations.
• Establish effective customer and internal governance, including service reviews, operational forums and performance reporting.
• Manage service performance against agreed Service Level Agreements and Experience Level Agreements.
• Build a detailed understanding of the customer’s business, operating environment, priorities and challenges.
• Drive continuous improvement and innovation using insights, analytics, automation and recognised service-management practices.
• Lead operational readiness for new or changed services and coordinate transition and transformation deliverables.
• Manage contractual commitments, account planning, service risks, technical roadmaps and lifecycle considerations.
• Lead and develop direct and virtual teams while maintaining appropriate resourcing and capability forecasts.
• Manage forecasting, accruals, revenue, delivered gross margin, invoicing and billing matters.

To Be Successful In This Role We Are Looking

• At least five years’ experience in Service Delivery Management or a related role.
• Demonstrated knowledge of service delivery management practices and standards.
• Proven capability in customer engagement, stakeholder mapping and relationship management.
• Experience establishing and leading operational governance.
• Experience managing the financial and commercial aspects of contracted services.
• Ability to lead and influence virtual or matrix-based teams.
• Strong customer service, communication, negotiation and conflict-management skills.
• Sound financial, commercial, analytical and risk-management capability.
• We are on the hunt for an experienced service delivery professional who can bring customers, technical teams, partners and commercial stakeholders together around shared outcomes.

Why Fujitsu?

We are an organisation with strong values and a history of respecting fairness and equality while promoting diversity, equity and inclusion. We bring together different perspectives and talents in an environment where people are encouraged to bring their full selves to work. We call this Be Completely You.

• An inclusive culture that puts people first.
• Tailored career paths that support professional and personal development.
• The opportunity to work within a trusted global technology organisation.
• Reward and recognition programs, flexible work offerings and volunteering leave.
• A values-led environment grounded in aspiration, trust and empathy.
• Commitment to diversity, equity and inclusion

As an inclusive employer, Fujitsu welcomes applications from people with diverse backgrounds and experiences. If you do not meet every requirement in this advert, we encourage you not to rule yourself out. We value inclusion, collaboration, adaptability, courage and integrity alongside technical and professional capability.

Relocation Supported: No

Visa Sponsorship Approved: No