Service Desk Analyst

UCOL LLC; Palmerston North; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Ongoing development

Flexible work environment

Meaningful work

Collaborative growth

Job summary

UCOL LLC in Palmerston North is seeking a proactive Service Desk Analyst to be the first point of contact for system support, delivering friendly, technical assistance across phone, email, and face-to-face channels.

You will troubleshoot, document knowledge, and collaborate with the team while continuously learning and adapting in a fast-paced environment to keep our digital services running smoothly.

Qualifications

• Proven experience in a Service Desk or IT support environment.
• Excellent communication and interpersonal skills.
• A customer-first mindset with strong problem-solving abilities.
• Familiarity with ITSM tools and Microsoft technologies.
• A commitment to continuous learning and adaptability in a fast-paced environment.

Responsibilities

• Be the first point of contact for system support across the organisation.
• Provide excellent customer service and technical support via phone, email, face to face and our service portal.
• Troubleshoot issues and resolve them in a timely manner.
• Collaborate with team and wider technical support groups; contribute to documentation and service improvement.

Skills

Service Desk experience

Customer service

Microsoft technologies

ITSM tools

Problem solving

Tools

ITSM tools

Job description

Do you have a passion for solving problems, supporting others, and working with technology? We're looking for a proactive and customer-focused Service Desk Analyst to join our friendly, dynamic Service Desk team.

What You’ll Do:

• Be the first point of contact for system support across the organisation
• Provide excellent customer service and technical support via phone, email, face to face and our service portal
• Troubleshoot issues and escape when necessary, ensuring timely resolution
• Work collaboratively within the team and with wider technical support groupsContribute to documentation, knowledge sharing, and service improvement initiatives

What You’ll Bring:

• Proven experience in a Service Desk or IT support environment
• Excellent communication and interpersonal skills
• A customer-first mindset with strong problem-solving abilities
• Familiarity with ITSM tools and Microsoft technologies
• A commitment to continuous learning and adaptability in a fast-paced environment

Why Join Us:

• Supportive team culture with ongoing development opportunities
• Meaningful work that helps keep our digital services running smoothly
• A modern and flexible work environment
• The opportunity to grow your IT career in a collaborative setting