Service Desk Analyst

SkyCity; Auckland; Hybrid; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Free medical insurance

Staff meal benefits

Staff parking discounts

Job summary

SkyCity is seeking a Service Desk Analyst to be the first point of contact for all technology issues in a fast-paced 24/7 environment. You will provide multi-channel support, log incidents in ServiceNow, and contribute to the knowledge base for continuous service improvement.

The role requires prior Service Desk experience, strong knowledge of Windows 10, Active Directory and Office 365, and ITIL experience or certification. Night shifts are required as part of a rotating roster.

Qualifications

• Proven experience in a Service Desk or technical support role.
• Strong working knowledge of Windows 10, Active Directory, Office 365.
• Excellent written and verbal communication skills.
• ITIL experience or certification.
• Familiarity with ServiceNow or another ticketing system.

Responsibilities

• Providing phone, email, walk-in and service portal support across a 24/7 environment.
• Logging and managing all incidents and service requests in ServiceNow.
• Contributing to knowledge base documentation and service improvement.

Skills

Service Desk experience

Communication skills

Tools

Windows 10

Active Directory

Office 365

ServiceNow

Job description

Are you ready to take your technical skills to the next level in a fast paced 24/7 environment?

Join our ICT team and become a key part of the engine that keeps SkyCity connected, supported and operating around the clock.

You're an experienced support professional who provides excellent customer service, while solving technical issues. You'll bring:

• Proven experience in a Service Sesk or technical support role.
• Strong working knowledge of Windows 10, Active Directory, Office 365.
• Excellent written and verbal communication skills.
• ITIL experience or certification
• Familiarity with ServiceNow or another ticketing system

As a Service Desk Analyst, you'll be part of our 24/7 first point of contact for all technology related issues and requests across SkyCity's diverse and dynamic environment. You'll be responsible for:

• Providing phone, email, walk-in and service portal support across a 24/7 environment
• Logging and managing all incidents and service requests in ServiceNow
• Contributing to knowledge base documentation and service improvement.

Due to the 24/7 nature of our business, this role works on a rotating roster and availability to work night shifts is essential.

We offer a great range of perks including:

• A supportive and diverse company culture
• Work with people who care, are driven and energetic
• $2.50 cooked meals in our staff cafeteria
• Heavily discounted staff car parking and dry cleaning
• Free medical insurance
• Discounts at our outlets

We are a fast-paced, ever-changing business so if you're interested in joining our hard-working team,

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us!

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care