Service Desk Analyst - Fixed Term Contract

Datacom; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Social events

Chill-out spaces

Professional development courses

Flexible working hours

Opportunity to learn and develop your

Career development

Job summary

Datacom is seeking an experienced Service Desk Analyst for a fixed term contract on an internal project. You will be the first point of contact for incidents and service requests, logging, triaging and resolving issues using ServiceNow while adhering to ITIL processes to support our users.

You’ll work day shifts with weekend and public holiday coverage as required, enjoy flexible hours and access to social events, chill-out spaces and professional development courses as part of our supportive

Qualifications

• Proven experience using ServiceNow in a service desk or IT support environment.
• Strong customer service focus with excellent communication skills.
• Solid troubleshooting and problem-solve abilities.
• Ability to work independently during after-hours shifts.
• Team player with great interpersonal skills.
• Calm and composed under pressure, able to manage multiple priorities.

Responsibilities

• Log, manage and resolve incidents and service requests following ITIL processes.
• Proactively problem solve issues as they arise.
• Be flexible to work weekends and public holidays.
• Day shifts may range from Monday to Sunday 6am to 7pm.

Skills

ServiceNow

Customer service

Communication

Troubleshooting

Independence

Teamwork

Working under pressure

Tools

ServiceNow

Job description

Role Overview

We have an exciting fixed term contract opportunity for an experienced Service Desk Analyst to join our team on an Internal Project. As a Service Desk Analyst, you’ll be the first point of contact, providing high quality technical support and customer service. Utilising ServiceNow as our core ITSM platform, you’ll log, manage and resolve incidents and service requests while following ITIL processes.

What You Will Do

• Proactively problem solve issues as they arise
• Be flexible to work weekends and public holidays
• Day shifts may range from Monday to Sunday 6am to 7pm

Why It Might Be a Fit

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses. You’ll have the opportunity to learn, develop your career, connect with others and bring your authentic self to work.

Requirements

• Proven experience using ServiceNow in a service desk or IT support environment
• Strong customer service focus with excellent communication skills
• Solid troubleshooting and problem-solve abilities
• Ability to work independently during after-hours shifts
• Team player with great interpersonal skills
• Calm and composed under pressure, able to manage multiple priorities

Benefits

• Social events
• Chill-out spaces
• Professional development courses
• Flexible working hours
• Opportunity to learn and develop your career