Service Delivery Supervisor - Palmerston North

Alsco New Zealand; Palmerston North; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

PERKs discounts programme

Discounted health insurance

Ongoing training and development

Employee rewards and recognition

Employee of the Month & Safety Legends

Job summary

Alsco Uniforms in Palmerston North is seeking a Service Delivery Supervisor to lead the service delivery team, coach staff, and ensure smooth daily route operations while building strong customer relationships. The role emphasizes safety, service, and ongoing development.

Full training is provided and pre-employment checks are required. You will guide routes, drive customer satisfaction, and contribute to sales opportunities, with a strong focus on teamwork and delivering high standards of

Qualifications

• Full Class 1 driver's license with clean driving history and the ability to drive a manual transmission.

Responsibilities

• Lead, coach and motivate the Service Delivery team to achieve great results
• Ensure daily routes are completed successfully - including covering routes during staff absences
• Deliver reliable, friendly service to customers
• Support team performance and help achieve KPIs
• Build strong customer relationships and identify sales opportunities
• Maintain high Health & Safety standards and support continuous improvements
• Ensure high presentation and service standards
• Employee PERKs discounts programme
• Discounted health insurance
• Ongoing training and development
• Employee rewards and recognition
• Employee of the Month & Safety Legends bonuses

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Job description

Service Delivery Supervisor - Palmerston North

Job Type: Permanent - Full Time

Alsco Uniformsis a global company and leader in textile rental services worldwide. Alsco providesconvenient, cost-effective textile rental services,commercial linen,uniformsandwashroom hygiene-our expertise runs deep and wide. We are currently hiring!

Job Description

Location: Palmerston North| Hours: 40| Competitive Salary

At Alsco Uniforms, service is at the heart of what we do. As ourService Delivery Supervisor, you'll be hands-on with the team, supporting daily route operations, coaching our Service Delivery People, and helping deliver the reliable, friendly service our customers know us for. You'll build strong customer relationships, spot opportunities to grow the business, and keep the team focused on safety, service, and success.

At Alsco Uniforms, we regard our employees as our most valuable asset. As a member of our team, you will benefit from continuous training, mentoring, and support, along with access to PERKS. We are recognised as a leader in our industry and an employer of choice.

You’ll bring leadership or supervisory experience, strong customer service skills, and a genuine passion for coaching and developing others. You'll be a confident communicator and problem-solver with a positive, can-do attitude, a drive to achieve results, and the ability to spot opportunities that support both customers and the business. You're physically fit, organised, and thrive in a hands-on role where you can take ownership of your route and build great customer relationships.

Full training is provided, and all successful applicants will be required to complete pre-employment checks.

• Lead, coach and motivate the Service Delivery team to achieve great results
• Ensure daily routes are completed successfully - including covering routes during staff absences
• Deliver reliable, friendly service to customers
• Support team performance and help achieve KPIs
• Build strong customer relationships and identify sales opportunities
• Maintain high Health & Safety standards and support continuous improvements
• Ensure high presentation and service standards
• Employee PERKs discounts programme
• Discounted health insurance
• Ongoing training and development
• Employee rewards and recognition
• Employee of the Month & Safety Legends bonuses

Desired Skills and Experience

Minimum: Full Class 1 driver's license with a clean driving history + the ability to drive a manual transmission. Holding Classes 2-5 licenses is advantageous.

• Strong reliability, honesty, and work ethic
• Ability to lead a team and manage your time effectively
• Strong sales awareness with the ability to grow & upsell
• Excellent communication and customer service skills
• High level of physical fitness and energy

We are committed to Diversity, Equity and Inclusion. Growing, maintaining, and promoting a diverse team is a priority for us. If you need assistance with your application or navigating our website, we encourage you to reach out.